Jiachao Chen
Sacramento,CA
Overview
2
2
years of professional experience
Work History
Front of House, Customer Service
Panda Express
06.2023 - Current
- Managed customer relations and experience for retention
- Served customers politely and professionally to ensure satisfaction in person/on phone.
- Coordinating with Staff to output highest level of efficiency.
- Training new staff
- Cash handling with accuracy
- Handling safe; balancing money, packing money into registers
- Inputting information into system, such as food waste, money inputs, safe inputs
- Verified prepared food met standards for quality and quantity before serving to customers.
Cook
Tenjin Ramen House
04.2022 - 06.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Leading staff to ensure orders were completed on time/ doing their part
Summer Ambassador
Sacramento Unified School District
06.2021 - 07.2021
- Organized Activities for Youth
- Lead and guide Youth to activities
- Assist Site Coordinator with Administrative Duties
- Run checkups for specific classes to ensure learning ran smoothly in compliance to program standards
- Maintaining protocols for the Covid-19 virus, for safety
Education
Bachelor of Science - Civil Engineering
Sacramento City College
3835 Freeport Blvd, Sacramento, CA 9582204.2026
Skills
- Money Handling
- Team Collaboration
- Training and Mentoring
- Customer Service
- Data Entry
- Food Presentation
- Cooking
- Food Handling
Timeline
Front of House, Customer Service
Panda Express
06.2023 - Current
Cook
Tenjin Ramen House
04.2022 - 06.2023
Summer Ambassador
Sacramento Unified School District
06.2021 - 07.2021
Bachelor of Science - Civil Engineering
Sacramento City College