Jiah Cordovez
Bolivar,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Also, highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Supervisor Representative
Cigna
07.2022 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Consulted with customers regarding needs and addressed concerns.
Certified Dialysis Technician
DaVita
02.2019 - 07.2022
- Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
- Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
- Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
- Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.
- Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
- Initiated dialysis treatment according to prescribed orders.
- Set up and operated hemodialysis machines to provide dialysis treatment for patients with kidney failure.
- Cleaned fistula, graft or catheter using antiseptic solution.
- Inspected venous and arterial pressures to maintain pressures within established limits.
Education
Bachelor In Science - Nursing
Lanao School of Science And Technology
PhilippinesBachelor Of Arts - English
MSU-IIT
PhilippinesHigh School Diploma -
Mercy Junior College
Philippines03.2023
Elementary -
Tubod Elementary School
Philippines03.1999
Associate of Science - Nursing
Jackson State Community College
Jackson, Tennessee, TN 06.2025 - Current
Skills
- Inbound and Outbound Calling
- Customer Support
- Calm and Professional Under Pressure
- Call Documentation
- Multitasking and Prioritization
- Verbal and Written Communication
- Customer Service
- Positive and Constructive Feedback
- Issue Resolution
- Complaint resolution
Timeline
Associate of Science - Nursing
Jackson State Community College
06.2025 - Current
Customer Service Supervisor Representative
Cigna
07.2022 - Current
Certified Dialysis Technician
DaVita
02.2019 - 07.2022
Bachelor In Science - Nursing
Lanao School of Science And Technology
Bachelor Of Arts - English
MSU-IIT
High School Diploma -
Mercy Junior College
Elementary -
Tubod Elementary School