Jiahao Yang
Stockton,CA
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
4
4
years of professional experience
Work History
Sales Manager
Self-employed
12.2021 - 06.2023
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Barista, Cashier, Cook
T4
09.2019 - 01.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated cash registers and handled cash and card transactions.
- Assisted with opening and closing tasks such as cleaning areas or preparing ingredients.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
Restaurant Waiter
Bak Kung Korean BBQ
09.2019 - 03.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Arts - Psychology
University of California, Irvine
Irvine, CA06.2023
Skills
- Performance Management
- Time management
- Details orientated
- Multitasking capabilities
- Fluent in Chinese and English
- Active Listening
Technical
Zoom, MS word, MS excel, Google Doc
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Manager
Self-employed
12.2021 - 06.2023
Barista, Cashier, Cook
T4
09.2019 - 01.2021
Restaurant Waiter
Bak Kung Korean BBQ
09.2019 - 03.2020
Bachelor of Arts - Psychology
University of California, Irvine
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