JIAHUAN CAO

Managed patient scheduling to optimize front office operations and reduce wait times.

• Assisted with efficient patient check-in and check-out procedures.
• Verified patients' insurance coverage including PPO, HMO, and medical plans to ensure accurate billing.
• Processed insurance claims and verified coverage details, ensuring seamless billing and patient satisfaction.
• Maintained accurate electronic health records for all patients.
• Communicated patient needs effectively with dental staff.
• Collaborated with team members to refine office processes and workflows.

• Prepared treatment rooms by sterilizing instruments and organizing necessary supplies.
• Supported dentists during procedures by handing instruments and maintaining patient comfort.
• Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
• Implemented infection control protocols to ensure a safe environment for patients and staff.
• Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
• Sterilized instruments according to established guidelines and protocols.
• Took digital X-rays of teeth using radiographic equipment.
• Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
• Educated patients on treatment procedures and post-procedure home care.
• Instructed patients on oral hygiene practices and postoperative care to promote recovery and dental health.
• Educated patients on proper oral hygiene techniques and habits.
• Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
• Measured and recorded patient blood pressure, pulse, and temperature in charts to maintain accurate health records.
• Documented patient records with procedures performed and added notes taken to charts.
• Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
• Captured preliminary impressions of patient teeth for accurate custom impressions and fabrication of permanent dental work.
• Collaborated with dental team to ensure smooth workflow and effective communication.
• Conducted inventory checks and ordered dental supplies to ensure seamless clinic operations.
• Helped maintain inventory levels of all dental supplies used in day-to-day operations.
• Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
• Welcomed patients at the office entrance and guided them to the examination room for their appointments.
• Organized and prepared dental instruments and equipment for efficient access during procedures.
• Explained dental services and payment plans to help patients make informed decisions.
• Cleaned and polished removable dentures, brackets, wires and other appliances.
• Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
• Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
• Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
• Cleaned and polished removable dentures, brackets, wires and other appliances.