Morgan Card Wofford
Mathiston,MS
Summary
Motivated Team Member eager to contribute to business success. Experienced in providing high quality work. Focused on customer satisfaction and team productivity. Authorized to work in the US for any employer.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dental Assistant/Front Office Personnel
Ferguson and Coats General Dentistry
Starkville, MS
12.2021 - Current
- Facilitated dental procedures by efficiently providing dentists, hygienists, and support staff with necessary tools and supplies.
- Executed preparation of panoramic, periapical, bite-wing, and intraoral radiographs for dentist review.
- Assisted in cleaning and sanitizing dental tools and equipment. Organized treatment rooms and replenished supplies for upcoming patients. Followed health and safety protocols to maintain a safe environment.
- Facilitated efficient lab case management, resulting in streamlined workflows and improved turnaround times.
- Collaborated with healthcare professionals to create comprehensive treatment plans and streamline referral processes.
- Implemented cross-training programs to support front staff operations and improve service delivery.
- Managed appointment scheduling for new and existing patients, optimizing provider availability and workload for 7 operatories.
- Processed payment transactions efficiently to support daily operations. Assisted customers with payment inquiries to enhance satisfaction. Maintained accurate records of transactions to ensure compliance.
Treatment Coordinator/Marketing Coordinator
Golden Triangle Periodontal Center
Columbus, MS
10.2020 - 12.2021
- Assisted in preparing treatment plans and managing finances. Verified insurance coverage for patients. Processed pre-treatment estimates for efficient communication.
- Marketed to 30+ surrounding general dental offices.
- Coordinated new patient appointments to enhance operational efficiency and patient satisfaction.
- Managed 75+ in-house payment plan transactions per month.
Dental Assistant/Financial Coordinator
Mitchell Dental Clinic
Ackerman, MS
06.2016 - 03.2020
- Facilitated dental procedures by efficiently providing dentists, hygienists, and support staff with necessary tools and supplies.
- Executed preparation of panoramic, periapical, bite-wing, and intraoral radiographs for dentist review.
- Assisted in cleaning and sanitizing dental tools and equipment. Organized treatment rooms and replenished supplies for upcoming patients. Followed health and safety protocols to maintain a safe environment.
- Weekly cleaning of sterilizing unit.
- Managed Care Credit applications in office with patients.
- Collaborated with healthcare professionals to create comprehensive treatment plans and streamline referral processes.
- Managed appointment scheduling for new and existing patients, optimizing provider availability and workload for 12 treatment operatories.
- Processed payment transactions efficiently to support daily operations. Assisted customers with in-house payment plan inquiries to enhance satisfaction. Maintained accurate records of transactions to ensure compliance.
- Resigned due to Covid pandemic.
Technician/Accounts Manager
Crigler Family Vision Center
Starkville, MS
09.2014 - 02.2016
- Assisted in 20+ patient examinations by preparing diagnostic instruments and maintaining cleanliness of work areas.
- Placed contact lens orders and taught new contact lens wearers how to take care of their lenses and eyes.
- Oversaw insurance policy benefits, claims, and modifications to align with patient needs. Supported accounts payable and accounts receivable functions by reviewing invoices, processing payments, and reconciling accounts.
- Answered incoming calls, made appointments, confirmed appointments, managed office email, managed and sorted incoming mail, and incoming and outgoing fax documents.
- Resigned to pursue a role that better aligns with my professional values and preferred work environment.
Medical Records Custodian
MEA Medical Clinics
Ridgeland, MS
01.2014 - 03.2014
- Managed patient record request to ensure accuracy and compliance with healthcare regulations for 12 medical clinics. The position was held in the Central Billing Office, requiring travel due to paper charting.
- Accounts representative for the South Jackson clinic for billing, insurance, and patient concerns.
- Resigned due to change in personal circumstances and relocation.
Billing and Coding Specialist
MEA Medical Clinic
Jackson, MS
01.2013 - 12.2013
- Reviewed and resolved claim denials, implementing corrective actions to avoid future issues.
- Verified insurance and coverage.
- Collected outstanding medical insurance payments, ensuring timely and accurate processing.
- Managed collection calls process to ensure timely recovery of outstanding debts once 60 days past due. Processed in-house payment plans.
- Managed patient record request to ensure accuracy and compliance with healthcare regulations.
- Promoted to the Central Billing Office, this began January 2, 2014.
Clerical
MEA Medical Clinic
Jackson, MS
10.2011 - 12.2012
- Processed high-volume paperwork and patient information for a walk in only medical clinic. Maintained high levels of accuracy when entering paperwork into company databases, ensuring information consistency throughout the cooperation.
- Developed effective time management skills by prioritizing tasks according to urgency and importance, such as verifying insurance and coverage.
- Organized and maintained paper chart filing systems to ensure efficient document retrieval and reducing lost documents, which included incoming fax documents, request, and returned mail.
- Collaborated with team members to streamline checkout processes, reducing corrections made when daily balancing.
- Promoted to in clinic billing and coding position, this began January 2, 2013.
Two-Year-Old Teacher
Ridgecrest Baptist Weekday
Madison, MS
08.2011 - 10.2011
- Developed and implemented engaging lesson plans to foster early childhood development., which included colors, numbers (1- 10), alphabet, and potty training to a class of 12 students through organizing and leading educational activities.
- Collaborated with parents to address individual student needs and promote consistent learning at home.
- Children learned to play well with others at stations by sharing and cleaning up after play time.
- Supervised lunchroom activities and nap time, ensuring safe and orderly environment for students.
- Resigned due to car wreck on August 12, 2011, and felt unable to fulfill duties.
Four-Year-Old Assistant Teacher
Ridgecrest Baptist Weekday
Madison, MS
07.2008 - 08.2011
- Facilitated daily classroom activities, such as arts and crafts, to support diverse learning needs and promote engagement for a class of 16 students.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance to prepare them for kindergarten.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Supervised recess, lunch and daily student intake and dismissal.
- Promoted to two-year-old classroom, this began August 8, 2011.
Education
Some College (No Degree) - General Studies
Holmes Community College
Ridgeland, MSSkills
- Detail and goal oriented
- Phone Etiquette
- Self-starter and motivated
- Customer Service
Dentrix
Billing/Coding
Trizetto
Demand Force
Detail-oriented
Lab sterilization
Dental Assistant
Insurance policies
Proficient in Microsoft Office Programs
Self starter
Communication skills
Understanding Medical Records
Horizon Practice Plus
Goal-oriented
Clerical
Customer service
Organizational skills
Dental terminology
Chairside Assisting
Patient care
Dental Assisting
Motivated
ExamWriter
OfficeMate
Certification
- CPR Certification
- First Aid Certification
- Dental Radiology Licenses
Timeline
Dental Assistant/Front Office Personnel
Ferguson and Coats General Dentistry
12.2021 - Current
Treatment Coordinator/Marketing Coordinator
Golden Triangle Periodontal Center
10.2020 - 12.2021
Dental Assistant/Financial Coordinator
Mitchell Dental Clinic
06.2016 - 03.2020
Technician/Accounts Manager
Crigler Family Vision Center
09.2014 - 02.2016
Medical Records Custodian
MEA Medical Clinics
01.2014 - 03.2014
Billing and Coding Specialist
MEA Medical Clinic
01.2013 - 12.2013
Clerical
MEA Medical Clinic
10.2011 - 12.2012
Two-Year-Old Teacher
Ridgecrest Baptist Weekday
08.2011 - 10.2011
Four-Year-Old Assistant Teacher
Ridgecrest Baptist Weekday
07.2008 - 08.2011
Some College (No Degree) - General Studies
Holmes Community College