Caitlin Dillman
Cottonwood Heights,UT
Summary
Compassionate Mental Health Worker with strong track record of implementing effective behavioral management programs. Sound knowledge of addiction symptomatology and diagnosed mental disorders. Handles tasks effectively and communicates with tact and discretion. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Dental Assistant/Front Office Personnel
Professional Dental
10.2023 - 03.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Increased patient retention by building rapport through excellent communication skills and friendly demeanor.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Psych Technician
Eva Carlston
07.2023 - 11.2023
- Coordinated recreational activities for patients, facilitating socialization while also promoting physical wellness benefits.
- Promoted self-awareness in patients through guided reflection activities, encouraging personal growth and insight.
- Established rapport with diverse populations, adapting communication styles based on individual needs effectively.
- Maintained strict compliance with HIPAA regulations, ensuring confidentiality and privacy of patients'' personal information.
- Maintained safe environment for both patients and staff through diligent observation and crisis intervention techniques.
- Managed crisis situations efficiently by utilizing de-escalation techniques to maintain safety within facility calmly.
- Treated clients and families with respect and dignity.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Dental Assistant and Front Office Personnel
Fort Union Dentist
12.2022 - 07.2023
- Maintained clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Registered Behavioral Technician
Breaking Barriers
04.2022 - 11.2022
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Supported clients in achieving their goals through consistent data collection and analysis.
- Increased client engagement by employing creative and age-appropriate activities during sessions.
- Effectively managed challenging situations by employing de-escalation techniques as needed for client safety and wellbeing.
- Established rapport with clients, fostering trust and positive relationships that facilitated learning opportunities.
- Streamlined daily routines for clients using visual schedules, prompting systems, and other organizational tools as needed.
- Provided compassionate care while addressing clients'' unique needs and preferences.
- Guided families in implementing behavior support strategies at home, fostering consistency across environments.
Psychology Tech
HMHI (Formerly UNI) 2E Psychotic Unit
04.2021 - 03.2022
- Provided crisis intervention services when necessary, ensuring immediate safety and appropriate follow-up care for clients in distress.
- Collaborated with psychiatrists and other medical professionals to provide comprehensive care for clients with co-occurring disorders.
- Participated in ongoing professional development opportunities to keep current with industry best practices and advancements in psychology techniques.
- Maintained detailed clinical documentation to ensure accurate patient records and aid in treatment planning.
- Maintained strict adherence to ethical guidelines and professional standards in all aspects of clinical practice.
- Applied interventions with clients wanting to leave against medical advice (AMA).
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Maintained patient records, documenting changes in patient condition.
Education
Bachelor of Psychology - Psychology
University of Utah
Salt Lake City01.2021
Bachelor of Sociology - Sociology
University of Utah
Salt Lake City01.2021
Skills
- HIPAA Compliance Understanding
- First Aid Training
- Substance abuse awareness
- Professional boundaries
- Behavioral Management
- Applied Behavior Analysis
- Social Skills Development
- De-Escalation Techniques
- Clinical Documentation
- Crisis Intervention
- Patient Care
- Clinical assessment
- Multicultural Competence
- Sensory integration strategies
- Self-Monitoring Techniques
- Behavior Modification Techniques
- Inpatient Treatment
- Intake Assessment
- Medical Records Maintenance
- Suicide Prevention
- Behavior monitoring
- Multidisciplinary Collaboration
- Care Coordination
Timeline
Dental Assistant/Front Office Personnel
Professional Dental
10.2023 - 03.2024
Psych Technician
Eva Carlston
07.2023 - 11.2023
Dental Assistant and Front Office Personnel
Fort Union Dentist
12.2022 - 07.2023
Registered Behavioral Technician
Breaking Barriers
04.2022 - 11.2022
Psychology Tech
HMHI (Formerly UNI) 2E Psychotic Unit
04.2021 - 03.2022
Bachelor of Psychology - Psychology
University of Utah
Bachelor of Sociology - Sociology
University of Utah
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