Jiahui Yuan

• Developed strong relationships with regular patrons to foster loyalty and repeat business.
• Monitored stock levels and placed orders regularly.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

• Managed multi-table sections, ensuring timely order delivery and guest satisfaction.
• Provided exceptional customer service in fast-paced dining environment.
• Collaborated with kitchen staff to maintain efficient food preparation and presentation standards.
• Trained new team members on menu knowledge and service protocols.

• Performed data entry and completed proper paperwork.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Developed and scheduled engaging content across multiple social media platforms.

• Operated point-of-sale systems, managing daily cash registers and reconciling sales reports accurately.
• Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
• Assisted customers with inquiries, providing product information and resolving issues promptly.
• Collaborated with team members to maintain store organization and cleanliness standards.
• Trained new staff on operational procedures and best practices for customer service excellence.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Overall GPA: 3.737