Jiahui (Jessica) Huang
Daly City,CA
Summary
Customer-focused professional with vast experience providing exceptional customer service to a wide variety of clients. Eager to utilize skills and knowledge to contribute to team success.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Service Associate
AAA NCNU
02.2023 - Current
- Collaborated with team members to achieve shared goals and improve overall member experience.
- Provided exceptional service by understanding member needs and recommending appropriate products or services.
- Trained new associates on best practices for delivering exceptional service, fostering a culture of excellence within the team.
Customer Service Agent
Hallmark Aviation Services
09.2022 - 04.2023
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Worked effectively with fellow team members in fast-paced and intense environments.
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
Sub-Agent
SPIF Insurance
10.2022 - 01.2023
- Submit all new cases by following the appropriate processes, and completing paperwork.
- Process policy changes, all renewal notifications and work.
- Coordinating with the underwriting, claims and Administration Department regarding eServices, eligibility issues, requested reporting, billing, payment issues, etc.
Customer Service Representative
SPIF Insurance
11.2021 - 10.2022
- Submit all new cases by following the appropriate processes, and completing paperwork.
- Process policy changes, all renewal notifications and work.
- Coordinating with the underwriting, claims and Administration Department regarding eServices, eligibility issues, requested reporting, billing, payment issues, etc.
Cashier
Quickly
09.2019 - 04.2022
- Managed afternoon rush of customers daily with efficient, levelheaded customer service.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Operated the POS system efficiently to ensure accurate transactions.
Education
BS - Hospitality & Tourism Management, Business Management
San Francisco State University
05.2020
Skills
- Team collaboration
- Customer Service
- Multitasking
- Microsoft Office
- POS Transactions
- Problem-solving
Certification
Property and Casualty License
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Member Service Associate
AAA NCNU
02.2023 - Current
Sub-Agent
SPIF Insurance
10.2022 - 01.2023
Customer Service Agent
Hallmark Aviation Services
09.2022 - 04.2023
Customer Service Representative
SPIF Insurance
11.2021 - 10.2022
Cashier
Quickly
09.2019 - 04.2022
BS - Hospitality & Tourism Management, Business Management
San Francisco State University
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