Patricia Guerrero
Summary
Assistant Branch Manager at AAA NCNU with a proven track record in team development & resource management. Enhanced customer satisfaction ratings through effective leadership & process improvements. Skilled in fostering client relationships, driving productivity & operational success in fast-paced environments. Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Excellent Bilingual communication skills, both verbal & written English & Spanish.
Overview
30
30
years of professional experience
Work History
Assistant Branch Manager
AAA NCNU
03.2006 - Current
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns, & questions, plan improvements and evaluate progress toward goals.
- Developed & managed employee schedules, balancing individual requests & requirements with business needs.
- Supervised & evaluated staff to help improve skills, achieve daily objectives, & attain advancement.
- Implemented process improvements to increase productivity.
- Trained & developed new team members in alignment with branch service standards & objectives.
- Supervised team of 21 branch employees & made recommendations regarding performance evaluations.
SSA/ SSG/MEA/MEG
AAA
11.1994 - 03.2006
- Proved successful working within tight deadlines & with attention t detail.
- Organized professional with expertise in managing resources & optimizing performance. Proficient in providing valuable insights & supporting decision-making processes.
- Adaptable individual with exceptional interpersonal skills. Known for delivering outstanding service enhancing client satisfaction.
- Self - motivate with strong sense of personal integrity & responsibility.
- Resolved problems, improved operations & provided exceptional service.
- Cultivated interpersonal skills by building positive relationships with others.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Edison High School
Stockton CALicensed Property & Casualty License #0F61616 -
Certified Notary Public #2418229
State Of CaliforninaSkills
- Regulatory compliance
- Operations management
- Strong leadership & Team development
- Staff education, training & scheduling
Timeline
Assistant Branch Manager
AAA NCNU
03.2006 - Current
SSA/ SSG/MEA/MEG
AAA
11.1994 - 03.2006
High School Diploma -
Edison High School
Licensed Property & Casualty License #0F61616 -
Certified Notary Public #2418229
Similar Profiles
Lizeth ArriagaLizeth Arriaga
Insurance Agent at Aaa NcnuInsurance Agent at Aaa Ncnu
Pamela FelixPamela Felix
Assistant Manager at AAA NCNUAssistant Manager at AAA NCNU
Jason WidmerJason Widmer
Service Advisor at Aaa NcnuService Advisor at Aaa Ncnu