Yuran Ramos
Abington,MA
Summary
Results-oriented achiever with ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
Work History
Assistant Branch Manager
Abington Bank
05.2023 - Current
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Boosted branch sales by cultivating and securing new customer relationships, reaching and exceeding all possible annual goals for 2023, 2024 and on track for 2025
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Led daily branch operations, ensuring compliance with regulations and policies.
General Manager
McDonald's Restaurant
03.2019 - 04.2023
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis increasing sales by 21% in 2022.
- Helped this store ranking top 5 store in the region and top 1 for the organization for 2021
- Rated 90.4% customer satisfaction in Q2 and Q3 in 2022
Education
Leading Great Restaurants -
HU
Chicago, IL05.2022
Professional Development - Web Design
Simplon
Lille - France05.2017
French Language And Literature -
Charles De Gaulle University – Lille III
Lille - France05.2017
Computer Engineering -
Jean Piaget
Cape Verde07.2014
Skills
- Management Team-Building
- Business Leadership
- Adaptable and Flexible
- Building Customer Loyalty
- Computer Proficiency and Microsoft Office
- Financial Product Advisement
Languages
Portuguese
Native or Bilingual
English
Full Professional
French
Full Professional
Spanish
Limited Working
Timeline
Assistant Branch Manager
Abington Bank
05.2023 - Current
General Manager
McDonald's Restaurant
03.2019 - 04.2023
Leading Great Restaurants -
HU
Professional Development - Web Design
Simplon
French Language And Literature -
Charles De Gaulle University – Lille III
Computer Engineering -
Jean Piaget