Jialin Xu
Bonsall,CA
Summary
Experienced and results-driven sales professional with several years of success in both retail and luxury retail environments. Proven ability to exceed sales targets, build loyal client relationships, and deliver high-end customer service in fast-paced, team-oriented settings. Friendly and hardworking Brand Ambassador with experience at Canada Goose. Good at helping customers, speaking Mandarin and English, and working in a fast-paced store.
Overview
3
3
years of professional experience
Work History
Brand Ambassador
Canada Goose
Costa Mesa, 92626
01.2024 - 06.2025
- Delivered personalized luxury service to high-profile clientele, increasing customer satisfaction and return rate.
- Achieved and surpassed monthly sales goals, generating over $8,000 in individual sales during peak season.
- Educated customers on product features and brand heritage to promote long-term brand loyalty.
- Worked closely with Mandarin-speaking clients to ensure a culturally responsive and inclusive shopping experience.
- Collaborated with the visual merchandising team to maintain premium product presentation standards.
- Supported in-store marketing events and VIP activations to boost brand visibility and foot traffic.
Express
Sales Associates
Arcadia, CA
03.2022 - 06.2023
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Arts - Media
University of Irvine
Irvine06-2025
Skills
- Customer Relationship Management
- Bilingual Sales Communication (English & Mandarin)
- Luxury Retail Sales
- Visual Merchandising
- POS System Proficiency
- Product Knowledge Presentation
- Team Collaboration
- Clienteling / VIP Client Service
Timeline
Brand Ambassador
Canada Goose
01.2024 - 06.2025
Express
Sales Associates
03.2022 - 06.2023
Bachelor of Arts - Media
University of Irvine
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