Jiamae Tubongbanua
Lockport,IL
Summary
Accomplished Customer Service Manager known for enhancing customer experiences and supporting team operations. Proficient in training staff and managing inquiries efficiently to drive satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Jewels Osco
Plainfield, IL
05.2026 - Current
- Assisted in resolving customer inquiries and complaints effectively.
- Learned store policies and procedures to support team operations.
- Collaborated with team members to enhance customer satisfaction levels.
- Handled routine transactions and ensured accurate processing of orders.
- Utilized point-of-sale systems for efficient transaction management.
- Supported training initiatives for new staff on customer service protocols.
Inside Sales Representative
Full Circle Industrial
La Salle, IL
01.2025 - 03.2026
- Cultivated relationships with clients to understand needs and enhance sales opportunities.
- Managed customer inquiries through phone and email, ensuring timely responses and effective solutions.
- Collaborated with team members to develop targeted sales strategies for product promotion.
- Utilized CRM software to track leads, document customer interactions, and streamline follow-up processes.
- Participated in weekly sales meetings to review performance metrics and strategize for upcoming goals.
Customer Service Manager
Jewels Osco
Plainfield, IL
04.2023 - 12.2024
- Assisted in resolving customer inquiries and complaints effectively.
- Learned store policies and procedures to support team operations.
- Collaborated with team members to enhance customer satisfaction levels.
- Handled routine transactions and ensured accurate processing of orders.
- Utilized point-of-sale systems for efficient transaction management.
- Supported training initiatives for new staff on customer service protocols.
Shift Leader
McDonald's
Lockport, IL
03.2019 - 03.2023
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored team members, fostering a collaborative work environment.
- Managed shift schedules, optimizing staffing levels to meet customer demand.
- Enhanced service efficiency by streamlining food preparation processes.
- Assisted in recruiting and conducted initial screening for new crew members.
Education
High School Diploma -
- American Sign Language (ASL) Club Member - collaborated with club members to run seasonal event to raise money for donations and club funds.
- JROTC Member - Kitty Hawk Air Society Member, participated in JROTC-sponsored volunteer initiatives
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Cash handling
- Complaint resolution
- Exceptional telephone etiquette
- Training and mentoring
Languages
English
Native or Bilingual
Tagalog (Filipino)
Native or Bilingual
American Sign Language
Limited Working
Timeline
Customer Service Manager - Jewels Osco
05.2026 - Current
Inside Sales Representative - Full Circle Industrial
01.2025 - 03.2026
Customer Service Manager - Jewels Osco
04.2023 - 12.2024
Shift Leader - McDonald's
03.2019 - 03.2023
Lockport Township High School - High School Diploma,