Jiana Boros
Fort Lauderdale
Summary
Dedicated and service-oriented professional in the club industry with a strong commitment to excellence in member experience and club operations. Passionate about building relationships, learning industry best practices, and contributing to a high-quality club environment. Eager to apply strong communication, organizational, and customer service skills to support club operations and enhance member satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager in Training
The Country Club Of Virginia
08.2024 - Current
- Enhanced supervisory and leadership abilities by working closely with different outlet managers.
- Enhanced team performance by implementing effective training strategies and management techniques.
- Increased member satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
Event Planner
Best Day Ever Events and Rentals
11.2022 - 05.2024
- Replenished and arranged items to maintain appearance.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Organized food items on serving trays and in carry-out packages.
- Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation.
Student Assistant
Killearn Lakes Elementary School
04.2022 - 05.2024
- Supervised students throughout day, both in classroom and outside during breaks.
- Enforce discipline on campus and during off-campus school trips following code of conduct and student handbook.
- Taught students subject-specific material, learning strategies and social skills.
- Utilized behavior management skills to foster environment conducive to student learning.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
Hospitality Management Intern
Boca West Country Club
05.2023 - 08.2023
- Provided exceptional service to high volume of daily members.
- Welcomed members with personable attitude and brought beverage orders while reviewing menu options.
- Rotated through the different departments of the club while learning skills needed for all aspects of the hospitality industry.
- Processed payments, credits and other transactions using company software applications.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Resolved member issues efficiently to build loyalty.
- Enhanced leadership abilities through training and hands-on task completion.
Education
Bachelor of Science - Global Club Management And Leadership
Florida State University
Tallahassee, FL12-2024
Skills
- Individual and Group Instruction
- Enthusiasm for Students and Teaching
- Coaching and Mentoring
- Relationship Building
- Attention to Detail
- Organization and Prioritization
- Excellent Communication
Certification
ServSafe Certified, 2023
Aid/CPR/AED Certified, 2023
Timeline
Manager in Training
The Country Club Of Virginia
08.2024 - Current
Hospitality Management Intern
Boca West Country Club
05.2023 - 08.2023
Event Planner
Best Day Ever Events and Rentals
11.2022 - 05.2024
Student Assistant
Killearn Lakes Elementary School
04.2022 - 05.2024
Bachelor of Science - Global Club Management And Leadership
Florida State University
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