Jianna Frei
Philadelphia,PA
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
8
8
years of professional experience
Work History
Student Success Coach /Team Leader
City Year Philadelphia
Philadelphia, PA
07.2022 - Current
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Provided support and guidance to students experiencing academic and personal troubles.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Assisted students in selecting courses to align with interests and abilities.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Package Handler
UPS
05.2021 - 01.2022
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Hostess /Waitress / to Go
Famous Dave's Bar-B-Que
02.2018 - 08.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Game Operator
Moreys Piers Beachfront Waterparks
06.2016 - 08.2016
- Memorized games and rules to facilitate positive entertainment experience.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Stocked and displayed merchandise in prize area to encourage guests to win game tickets.
- Conducted routine rounds through game room floor to check and test games.
Education
No Degree - Psychology
Neumann University
Aston Mills, PA06.2024
High School Diploma -
Neumann University
North Philadelphia 06.2020
Skills
- Customer Experience
- Time Management
- Problem Solving
- Hard Working
- CNA Skills
Timeline
Student Success Coach /Team Leader
City Year Philadelphia
07.2022 - Current
Package Handler
UPS
05.2021 - 01.2022
Hostess /Waitress / to Go
Famous Dave's Bar-B-Que
02.2018 - 08.2020
Game Operator
Moreys Piers Beachfront Waterparks
06.2016 - 08.2016
No Degree - Psychology
Neumann University
High School Diploma -
Neumann University
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