Nicole Aucoin
Parker,CO
Summary
Relationship-driven marketing and client success professional committed to enhancing customer loyalty and driving sales performance. Expertise in training initiatives that improve lead conversion rates and foster genuine client connections, ensuring a people-first approach to business growth.
Overview
7
7
years of professional experience
Work History
National Client Success & Sales Coach
DOGTOPIA SUPPORT OFFICE
01.2025 - Current
- Lead training, coaching, and performance support across the franchise system to help teams build stronger client relationships, improve lead conversion, and grow membership sales.
- Work closely with new and existing locations to strengthen sales, improve retention, and create a better overall client experience.
- Support new store openings before and after launch, helping teams build confidence in sales conversations, founder offer execution, front desk operations, and early growth strategies.
- Facilitate monthly trainings and sales coaching sessions designed to help teams communicate more effectively, stay consistent, and connect with clients in a genuine way.
- Create training tools, playbooks, and resources that help locations stay aligned while still allowing teams to build authentic relationships with their clients.
- Serve as a trusted partner to franchise owners and on-site teams by helping them work through challenges, improve client-facing processes, and build long-term loyalty.
Client Relations, Sales & Social Media Manager
DOGTOPIA OF DENVER TECH CENTER & PARKER
05.2020 - 12.2024
- Helped launch multiple franchise locations and build early momentum through relationship-driven sales, client acquisition, and strong first-year performance.
- Built and maintained a loyal client base through proactive communication, personalized service, and a strong focus on retention.
- Managed social media content across Instagram, Facebook, and TikTok, creating community-focused content that increased visibility, engagement, and brand connection.
- Used local marketing efforts, digital advertising, and campaign insights to guide outreach strategies and better connect with the right audiences.
- Led customer feedback efforts and used client insights to spot trends, solve issues, and improve the overall experience.
- Conducted market research and financial forecasting to support business growth and adjust strategy as market needs changed.
- Partnered with leadership on promotions, client communication, brand visibility, and business development efforts.
- Supported fundraising and community engagement efforts that helped raise more than $82,000 for the Dogtopia Foundation.
- Helped create a culture centered on trust, team development, and a consistent, high-quality client experience.
Business Marketing Strategist & Client Service Coordinator
ASPEN FLYING CLUB
04.2019 - 05.2020
- Managed day-to-day client communication, scheduling, and service coordination in a fast-paced aviation environment.
- Refreshed social media strategy and content planning across platforms, helping grow audience engagement and modernize the brand’s online presence.
- Built strong relationships with clients by ensuring a smooth experience from scheduling through service delivery.
- Partnered with internal teams to improve communication, organization, and customer satisfaction.
- Balanced marketing support, front-line service, and operational coordination while maintaining a high standard of professionalism and responsiveness.
Education
Bachelor of Arts - Communications
Louisiana State University
Skills
- Client Relationship Management
- Client Engagement Strategies
- Customer Retention
- Customer Experience
- Lead Conversion
- Sales Performance
- Sales Coaching
- Training & Coaching
- Team Leadership
- Cross-Functional Collaboration
- Data-driven decisions
- Salesforce
- CRM/Lead Management
- Content Strategy
- Content Creation
- Brand Development
- Brand Growth
- Local Marketing
- Digital Advertising Strategies
- Social Media Advertising
- Social Media Platforms
- Event Coordination
- Client Needs Analysis
- Client Communication
- Team Collaboration
- Team Collaboration
Remote Hybrid
Open to Remote or Hybrid Roles in Denver
Tools Platforms
- Social Media Platforms (Instagram, Facebook, TikTok)
- Content Strategy
- Client Communication
- Sales Coaching
- Customer Retention
- Training Facilitation
- Local Marketing
- Market Research
- Data Analysis
- Brand Development
- Event Coordination
- Google Ads
- Meta Advertising
- CRM/Lead Management
- Team Collaboration
- Written & Verbal Communication
Additional Leadership Professional Development
MISSION ENCONTRANDOME CON CRISTO - Leader & Community Outreach Volunteer
01/2008 - 07/2019
- Helped lead service trips to Guatemala, coordinating teams and supporting construction and outreach efforts in rural communities.
- Contributed to fundraising, community events, and public-facing communication to increase awareness and support for the organization’s mission.
- Assisted with social media and promotional efforts to help expand community reach and engagement.
- Developed strong leadership, adaptability, and relationship-building skills through service, public speaking, and team coordination.
AVIATION TRAINING & FLIGHT OPERATIONS EXPERIENCE
01/2016 - 08/2018
- Successfully earned a Private Pilot License through disciplined flight training and more than 150 hours of hands-on flight experience.
- Developed strong attention to detail, situational awareness, decision-making, and communication skills in high-responsibility environments.
- Built discipline in planning, safety, and multitasking through ongoing flight operations experience and rigorous training standards.
Timeline
National Client Success & Sales Coach
DOGTOPIA SUPPORT OFFICE
01.2025 - Current
Client Relations, Sales & Social Media Manager
DOGTOPIA OF DENVER TECH CENTER & PARKER
05.2020 - 12.2024
Business Marketing Strategist & Client Service Coordinator
ASPEN FLYING CLUB
04.2019 - 05.2020
Bachelor of Arts - Communications
Louisiana State University