Jianna Pastore
Estero
Summary
Energetic and adaptable service professional with a strong background in hospitality, customer care, and leadership. Experienced in managing fast-paced, high-pressure environments while maintaining calm, safety, and exceptional guest satisfaction. Known for strong communication, teamwork, and the ability to resolve issues with empathy and professionalism. Excited to bring reliable service, safety awareness, and a positive, welcoming presence to Delta Air Lines as a Flight Attendant.
Overview
8
8
years of professional experience
Work History
Bartender
Backyard Social
10.2023 - Current
- Delivered warm, attentive service to a high volume of guests, ensuring every customer felt welcomed and cared for.
- Stayed calm and professional during fast-paced, high-pressure shifts while maintaining accuracy and attention to detail.
- Resolved guest concerns with empathy and strong communication, using effective de-escalation when needed.
- Collaborated closely with team members to keep operations smooth and efficient, even during peak rushes.
Outreach Coordinator
Collier Home Care
10.2024 - 05.2025
- Built trusting relationships with clients, families, and partner organizations through clear, compassionate communication.
- Guided new clients through services with professionalism and empathy, supporting them during stressful or emotional situations.
- Coordinated with internal teams to ensure client needs were met quickly, accurately, and safely.
- Represented the company at community events, providing helpful information to diverse groups and maintaining a positive, professional presence.
Shift Lead / Acting Manager
Tijuana Flats
12.2017 - 10.2023
- Managed daily operations and led shifts, ensuring smooth service flow and a positive experience for hundreds of guests.
- Trained, supervised, and supported team members, promoting teamwork, professionalism, and strong communication.
- Handled guest concerns with calm, empathy, and effective problem-solving to ensure satisfaction.
- Maintained safety, cleanliness, and compliance standards while managing a fast-paced environment.
- Balanced multiple priorities — scheduling, inventory, opening/closing tasks — with consistency and attention to detail.
Education
High School Diploma -
Estero High School
Estero06-2021
Skills
Customer Service Excellence
Clear & Professional Communication
Calm Under Pressure
Conflict Resolution / De-escalation
Team Collaboration
Adaptability & Flexibility
Safety & Compliance Awareness
Problem-Solving
Multitasking in Fast-Paced Environments
Attention to Detail
Timeline
Outreach Coordinator
Collier Home Care
10.2024 - 05.2025
Bartender
Backyard Social
10.2023 - Current
Shift Lead / Acting Manager
Tijuana Flats
12.2017 - 10.2023
High School Diploma -
Estero High School