Results-driven supervisor with a strong focus on enhancing team performance and customer satisfaction. Proven ability to train staff, manage operations, and resolve issues effectively.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Estero
06.2024 - Current
Supervised daily operations and ensured smooth workflow during peak hours.
Trained new partners on company policies and customer service standards.
Managed inventory levels and restocked supplies as needed throughout the shift.
Resolved customer complaints and provided effective solutions to enhance satisfaction.
Collaborated with team members to maintain a clean and organized workspace.
Team Trainer
Chick-fil-A
Estero
07.2023 - 11.2024
Trained team members on customer service best practices and operational procedures.
Developed training materials to enhance staff understanding of menu offerings.
Conducted onboarding sessions for new employees to ensure smooth integration.
Facilitated role-playing exercises to improve team communication skills.
Assisted in creating a positive work environment through team-building activities.