Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Dayana Mukyzhanova

Estero

Summary

Results-driven supervisor with a strong focus on enhancing team performance and customer satisfaction. Proven ability to train staff, manage operations, and resolve issues effectively.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
Estero
06.2024 - Current
  • Supervised daily operations and ensured smooth workflow during peak hours.
  • Trained new partners on company policies and customer service standards.
  • Managed inventory levels and restocked supplies as needed throughout the shift.
  • Resolved customer complaints and provided effective solutions to enhance satisfaction.
  • Collaborated with team members to maintain a clean and organized workspace.

Team Trainer

Chick-fil-A
Estero
07.2023 - 11.2024
  • Trained team members on customer service best practices and operational procedures.
  • Developed training materials to enhance staff understanding of menu offerings.
  • Conducted onboarding sessions for new employees to ensure smooth integration.
  • Facilitated role-playing exercises to improve team communication skills.
  • Assisted in creating a positive work environment through team-building activities.

Education

High School Diploma -

South Fort Myers High School
Fort Myers, FL
05-2025

Associate of Arts - Finance

Florida SouthWestern State College
Fort Myers, FL

Skills

  • Customer service
  • Team building
  • Employee training
  • Inventory management
  • Financial analysis
  • Communication skills
  • Problem resolution
  • Time management

Languages

Russian
Professional

Certification

QuickBook

Timeline

Shift Supervisor

Starbucks
06.2024 - Current

Team Trainer

Chick-fil-A
07.2023 - 11.2024

High School Diploma -

South Fort Myers High School

Associate of Arts - Finance

Florida SouthWestern State College
Dayana Mukyzhanova