Jiapsi Salazar
Green Bay
Summary
Skilled at training and supervising hostesses in fast-paced hospitality environments. Experience and drive for assisting others. Comfortable working in fast-paced environments with a high workload, customer service, and complaint resolution. Strengths include strong team collaboration, efficient problem-solving abilities, and clear ability to communicate.
Overview
6
6
years of professional experience
Work History
Hostess Trainer
Margaritas
Green Bay
08.2020 - Current
- Greeted guests promptly upon arrival, seating them promptly
- Managed the waiting list, ensuring that all parties were seated in a timely manner
- Demonstrated strong interpersonal skills when interacting with customers
- Stayed attentive to server availability and table turnover to quickly seat guests
- Managed guest expectations by relaying information regarding hours, wait times, and specials
- Took Call-Aheads and notified servers and managers of large groups to prepare seating in advance
- Responded appropriately to guest's complaints, bringing major issues to the attention of the manager on duty
- Answered phone inquiries to schedule and confirm parties, record takeout orders and respond to service questions
- Build positive relationships with other front-of-house and kitchen staff
- Trained new hosts on customer service standards and reservation systems
Education
Some College (No Degree) - Legal Studies
University of Wisconsin, Whitewater
Whitewater, WILegal Studies
Northeast Wisconsin Technical College
Green Bay, WISkills
- Customer Service
- Complaint handling
- Special request handling
- Client communication
- Time management
- Effective multitasking
- Team collaboration
- Phone etiquette
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Hostess Trainer
Margaritas
08.2020 - Current
Some College (No Degree) - Legal Studies
University of Wisconsin, Whitewater
Legal Studies
Northeast Wisconsin Technical College