Developed and maintained compliance database, tracking all compliance activities and documents.
Maintained up-to-date knowledge of current and emerging compliance regulations.
Developed and implemented corrective action plans for non-compliance issues.
Built relationships with customers and community to establish long-term business growth.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Volunteer Mediator at the Cityhall of Paris
Cityhall Of Paris
02.2022 - 08.2022
Conducted interviews with each party and helping them formulate their appeal to the Mediator.
Established professional lines of communication, supporting individual interests.
Researched and analyzed individual parties' positions to understand dispute background.
Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
Volunteer Mediator
The French Federation Of Mediation Centers
09.2018 - 06.2022
Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.
Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details.
Prepared agreements and settlement documentation for each interested party to sign and complete.
Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
Legal Assistant Intern
CMS Francis Lefebvre
05.2019 - 12.2019
Assisted attorneys with reviewing and organizing witness reports.
Sorted legal documents, filing and case materials in clear, orderly systems.
Interviewed and communicated with clients via phone or email.
Contacted clients to schedule appointments and discuss progress of cases.
Conducted background investigations on defendant.
Reviewed legal information and proofed documentation for errors.
Conducted initial client interviews, gathering facts and preparing case summaries.
Translated client's documents from English, Chinese into French.
Education
Master of Science - Mediator, ADR And Conflit Management
Catholic University Of Paris
Paris
04.2018
Master of Arts - European And International Studies
Paris Nanterre University
Paris
06.2017
Bachelor of Arts - Applied Foreign Languages French, English Chinese
Paris Nanterre University
Paris
06.2016
Skills
Languages
MS Office proficiency
Organized
Team player
Friendly and outgoing
Active listener
Negotiation skills
Multicultural mediation
Research skills
Selling skills
Accomplishments
English Ielts test : Overall 6,5
Chinese : Mother tongue
French : Fluently C2 ( advanced European CEFR level )
German: Basic
Timeline
Volunteer Mediator at the Cityhall of Paris
Cityhall Of Paris
02.2022 - 08.2022
Compliance Sales Specialist
La Samaritaine, LVMH
05.2019 - 09.2023
Legal Assistant Intern
CMS Francis Lefebvre
05.2019 - 12.2019
Volunteer Mediator
The French Federation Of Mediation Centers
09.2018 - 06.2022
Master of Science - Mediator, ADR And Conflit Management
Catholic University Of Paris
Master of Arts - European And International Studies
Paris Nanterre University
Bachelor of Arts - Applied Foreign Languages French, English Chinese