Manager
Royal Palace
Hi, I’m
Jiayin Liang
Macomb,MI
Summary
Adept at delivering precise interpretations and exceptional service, I leveraged my fluency in bilingualism and interpersonal communication at Nona Agency and Osaka Japanese Steak House. My ability to manage terminology and multitask under pressure has consistently enhanced client support and team collaboration, showcasing my commitment to professional ethics and client confidentiality.
Work History
Royal Palace
Manager
Job overview
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Not Just Noddle
Owner
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Nona Agency
Interpreter
Job overview
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Osaka Japanese Stake House
Server
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Macomb Community College, Warren, MI
Associate Degree
01.2019
Skills
- Fluent Bilingualism
- Client Support
- Professional ethics
- Client Confidentiality
- Interpersonal Communication
- Cross-cultural communication
- Relationship Building
- Terminology Management
- Multitasking
- Time Management
- Teamwork and Collaboration
- Organizational Skills
Timeline
Owner
Not Just Noddle
Interpreter
Nona Agency
Server
Osaka Japanese Stake House
Macomb Community College
Associate Degree
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