Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic, and diplomatic in building consensus and spearheading teams. Specializes in planning and implementation.
Overview
14
14
years of professional experience
Work History
IT Manager
The Salvation Army Area Command
San Antonio, Texas
02.2013 - Current
Lead and manage IT operations supporting multiple organizational programs and departments.
Provide advanced technical support and guidance to end-users and staff.
Oversee network security and infrastructure to safeguard sensitive organizational data.
Direct installation, configuration, maintenance, and troubleshooting of network systems and hardware.
Evaluate and negotiate vendor contracts to secure cost-effective technology solutions.
Manage the IT budget and expenses while improving processes to increase efficiency and reduce costs.
Collaborate with leadership and cross-functional teams to align technology with operational needs.
IT Technician
The Salvation Army Ray & Joan Kroc Corps Community Center
Kerrville, Texas
01.2012 - 02.2013
Installed, configured, and maintained hardware, software, operating systems, and network devices.
Provided technical and audiovisual support for events, meetings, and daily operations.
Maintained network connectivity to ensure reliable internet access throughout the facility.
Diagnosed and resolved hardware and software issues for computers, printers, and peripheral devices.
Replaced hardware components and performed system disassembly for troubleshooting and repairs.
Managed IT inventory and ensured availability of equipment and supplies.
Coordinated with vendors for equipment repairs, service maintenance, and technical support.
Education
GED -
Lourdes Matha College of Science And Technology
Kerala, India
Skills
Technical support
Operational efficiency
Critical thinking
Problem solving
System installation
Network troubleshooting
Project management
Team collaboration
Technical troubleshooting
Timeline
IT Manager
The Salvation Army Area Command
02.2013 - Current
IT Technician
The Salvation Army Ray & Joan Kroc Corps Community Center