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Associate Principal Engineer

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Professional in office management, bringing valuable administrative experience to support organizational goals. Adept at streamlining office procedures and ensuring effective communication across departments. Known for strong teamwork capabilities and adaptability in dynamic settings, with focus on organizational and clerical skills.

Growth-focused marketing leader with 7+ years of experience managing multimillion-dollar paid social programs for top consumer and enterprise brands. Proven expertise in customer acquisition, lifecycle marketing, remarketing strategy, and team leadership. Known for driving measurable ROI, scaling budgets efficiently, and aligning paid media strategy to full-funnel business objectives.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Dynamic professional with a strong work ethic and proven problem-solving skills. Recognized for enhancing customer satisfaction through efficient product selection and team collaboration. Adept at time management and relationship building, consistently achieving high service standards and optimizing processes for improved outcomes.

Customer service professional with 4+ years of experience supporting customers in healthcare, insurance, and education environments. Experienced in providing empathetic, clear support related to health and benefits, documenting interactions accurately, and assisting individuals through phone and live chat platforms. Comfortable working independently, managing high-volume requests, and using CRM and internal communication tools to deliver consistent support.

An organized and dependable experienced Medical Administrative Specialist with a 2-year record of successful record keeping, providing excellent customer service and communications, proficiency with Kronos and Epic software systems, and other cross-functional tasks. Focuses on maximizing employee performance, team productivity and quality assurance with effective training programs. Working directly with department managers and directors to create a seamless work environment for staff. Looking to leverage overall 3 years of Medical Administration , Marketing/Sales and Customer Service support to take on a dynamic role within Healthcare Administration.

Talented Sales Representative with a proven track record and multiple achievement awards. Highly effective and
knowledgeable in techniques used to close sales opportunities.

A Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Committed to ensuring exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dynamic and reliable professional with extensive experience at Bausch & Lomb, excelling in product packaging and quality control. Proven ability to optimize processes and enhance customer satisfaction through strong organization and attention to detail. Skilled in machine operation and committed to workplace safety, ensuring efficient operations in fast-paced environments.


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

JiBonne Massey

Summary

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Work History

Instacart Shopper

Banking Customer Service Representative

Customer Service Cashier

Customer Billing Representative

Education

Bachelor of Science - Criminal Justice

Skills

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Banking Customer Service Representative

Instacart Shopper

Customer Service Cashier

Customer Billing Representative

Bachelor of Science - Criminal Justice

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