Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jibre Woods

Fort Worth,TX

Summary

Results-oriented and dedicated professional with a proven track record in customer service, operations management, and team leadership. Adept at managing diverse teams, optimizing processes, and consistently delivering exceptional results in dynamic and fast-paced environments. Committed to providing outstanding service and achieving organizational goals.

Overview

10
10
years of professional experience

Work History

FACILITY MANAGER

SP PLUS CORPORATION
Arlington, TX
07.2021 - Current
  • Strategically orchestrated all aspects of valet parking operations, demonstrating adept staffing, scheduling, and logistics management.
  • Conducted comprehensive recruitment, training, and supervision of valet attendants, offering ongoing guidance and performance evaluations.
  • Uphold a professional and amicable demeanor, ensuring exceptional customer service and prompt resolution of inquiries, while overseeing efficient revenue collection.
  • Implemented and enforced safety protocols, significantly reducing security concerns.
  • Identified and executed process improvements to enhance efficiency, reduce costs, and elevate customer satisfaction.

Product Sales Specialist

VANDERGRIFF ACURA
Arlington, TX
11.2017 - 06.2021
  • Engaged customers professionally, demonstrating attention to detail in discerning their needs, preferences, and budget constraints to build trust and rapport.
  • Demonstrated comprehensive knowledge of available vehicles, maintaining professionalism while effectively communicating features, specifications, pricing, and financing options.
  • Conducted test drives and skillfully navigated negotiations with meticulous attention to the confidentiality and privacy of customer information.
  • Provided ongoing customer service with a focus on professionalism, addressing inquiries, resolving issues, and fostering long-term relationships while maintaining confidentiality.

Supervisor

UPS (United Parcel Service)
Fort Worth, TX
08.2014 - 11.2017
  • Rapidly advanced to a supervisory role, showcasing exceptional performance and leadership capabilities.
  • Oversaw daily operations, ensuring efficient sorting, loading, and unloading of packages while adhering to company standards.
  • Led a team through effective training, coaching, and performance evaluations, implementing process improvements that enhanced productivity.
  • Cultivated a positive work environment, fostering teamwork and employee engagement.
  • Addressed customer inquiries promptly and professionally, collaborating with cross-functional teams to streamline operations.

Education

High School Diploma -

Dunbar High School
Fort Worth, TX
05-2014

Skills

  • Proven leadership and team motivation capabilities
  • Exceptional verbal and written communication skills
  • Expertise in customer service and client relationship management
  • Strong sales, negotiation, and persuasive communication abilities
  • Strategic thinking
  • Market analysis
  • Business development
  • Effective problem-solving and decision-making skills
  • Superior time management
  • Proficient in data analysis
  • Sales metrics interpretation
  • Highly adaptable to changing circumstances and market dynamics

Accomplishments

UPS

  • Led a team that achieved a 93% reduction in injury and accident frequency within one year, resulting in 100,000 safe workdays.
  • Successfully managed multiple operations across various departments, ensuring compliance with all requirements and maintaining on-time network performance.

Vandegriff Acura

  • Consistently met and exceeded sales quotas, contributing to a team that was recognized as the number one in the nation for new vehicle and certified pre-owned sales.
  • Achieved the highest gross revenue on multiple monthly and quarterly reports.

SP Plus Corporation

  • Played a key role in reducing claims and was recognized as the top provider of parking experiences, leading the national contract with Loews Hotels and SP+.

Timeline

FACILITY MANAGER

SP PLUS CORPORATION
07.2021 - Current

Product Sales Specialist

VANDERGRIFF ACURA
11.2017 - 06.2021

Supervisor

UPS (United Parcel Service)
08.2014 - 11.2017

High School Diploma -

Dunbar High School

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Jibre Woods