Jicarcea Taylor
McKinney,Texas
Summary
Detail-oriented Security Professional with extensive experience in safeguarding diverse environments, including retail, corporate, and events. Expertise includes surveillance monitoring, patrol execution, and access control management, with a proven track record of identifying and addressing suspicious activities. Successfully enhanced security protocols and ensured compliance with regulations through strategic communication with law enforcement and comprehensive staff training on badge issuance processes. Seeking to leverage skills in a challenging environment to further strengthen security operations. Results-driven professional with a proven track record of delivering high-quality work in diverse team environments. Recognized for exceptional communication skills and a strong commitment to achieving organizational goals. Skilled in problem-solving and customer service, consistently enhancing client satisfaction. Dedicated to continuous learning and professional development to drive future success.
Overview
8
8
years of professional experience
Work History
Fedex Ground Delivery Driver
Chaz Enterprises
Frisco, TX
08.2024 - Current
- Ensured compliance with signature requests.
- Verified arrival condition of packages before delivery.
- Performed daily pre-trip inspections of vehicle systems including tires, lights, brakes, gas, oil and water levels.
- Managed route navigation and package tracking with handheld devices.
- Notified management of accidents involving company equipment.
- Documented vehicle mechanical problems for review by dispatch.
- Addressed customer inquiries quickly and efficiently.
- Executed tasks using both manual and mechanical equipment, focusing on minimizing accident hazards.
- Guaranteed correct loading of cargo meeting specific requirements.
- Coordinated updates with dispatchers about route changes and delays.
- Performed routine safety inspections and maintenance assessments for delivery vehicles daily.
- Sorted packages for efficient delivery at the warehouse.
- Loaded and unloaded boxes and packages to move to and from vehicle.
- Guided navigation to customer sites utilizing GPS maps.
- Performed thorough inspections before and after each trip, noting any issues.
Security Officer
Sunstates Security
Dallas, United States
06.2021 - 08.2024
- Applied advanced surveillance techniques to maintain an environment of security.
- Enforced comprehensive security procedures.
- Displayed a friendly demeanor when addressing residents and visitors.
- Prohibited access for unauthorized individuals ensuring tenant security.
- Addressed tenant inquiries regarding safety concerns.
- Checked visitor identification for security clearance to enter.
- Prepared detailed reports on theft incidents.
- Addressed non-compliance with established procedures.
- Verified identities of all individuals entering the facility.
- Managed identification badge discrepancies by rapidly alerting concerned parties.
- Regularly updated and managed personnel badge information.
- Detected unauthorized access attempts using video monitoring.
Patient Access Representative
Parkland Memorial Hospital
Dallas, TX
05.2023 - 02.2024
- Stayed current on community-based resources and services useful to patients.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Answered phones promptly in a professional manner.
- Collaborated with other departments to ensure quality customer service was delivered.
- Verified demographics and insurance information to register patients in computer system.
- Explained policies, procedures and services to patients.
- Created new patient accounts in EMR system as needed.
- Assisted with scheduling outpatient appointments.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Applied HIPAA privacy and security regulations while handling patient information.
Recruitment Specialist
Sitel/Saks Fifth Avenue
Dallas, United States
09.2021 - 06.2022
- Maintained detailed records of recruiting activities such as interviewing notes, offer letters.
- Maintained a talent pipeline of potential candidates for future job openings.
- Scheduled in-person interviews for management review.
- Conducted exit interviews and completed employment termination paperwork.
- Collaborated with managers to understand job requirements and develop effective sourcing strategies.
- Collaborated with hiring managers to understand their staffing needs and develop recruitment plans accordingly.
- Conducted initial phone screenings with prospective candidates.
- Reviewed resumes and selected qualified applicants for further evaluation.
- Provided feedback to unsuccessful applicants regarding their qualifications and the hiring process.
- Hired employees and processed hiring-related paperwork.
- Created and posted job descriptions on multiple platforms to attract qualified candidates.
- Interviewed job applicants to obtain information on work history, education or job skills.
Package Handler
FedEx Ground
Mesquite, United States
05.2020 - 09.2021
- Used specific packaging methods to prevent damages during deliveries
- Adhered to company guidelines at all times
- Safely operated forklifts or other machinery as needed
- Gathered packages for reprocessing as necessary
- Worked well both independently and also with others
- Successfully prepared and sorted all packages for deliveries
- Lifted extremely heavy packages using safety guidelines and machinery assistance at times
- Received products using scanners and unloaded shipments from trucks
- Worked with 10 to 15 employees daily, receiving and loading material
- Collaborated with other workers to ensure jobs were completed on time and correctly
- Documented all shipments and deliveries
- Remained safety-minded, resulting in very little accidents and no lost time
- Worked well with other handlers and other department personnel
- Followed company policies and procedures for secure package handling.
- Collaborated with team members to improve workflow and increase productivity.
- Worked flexible hours, including weekends and holidays, to meet business needs.
Package Handler
UPS
Mesquite, United States
08.2019 - 05.2020
- Used specific packaging methods to prevent damages during deliveries
- Adhered to company guidelines at all times
- Safely operated forklifts or other machinery as needed
- Gathered packages for reprocessing as necessary
- Worked well both independently and also with others
- Successfully prepared and sorted all packages for deliveries
- Lifted extremely heavy packages using safety guidelines and machinery assistance at times
- Received products using scanners and unloaded shipments from trucks
- Worked with 10 to 15 employees daily, receiving and loading material
- Collaborated with other workers to ensure jobs were completed on time and correctly
- Documented all shipments and deliveries
- Remained safety-minded, resulting in very little accidents and no lost time
- Worked well with other handlers and other department personnel
Footwear Associate
Academy Sports & Outdoors
Mesquite, United States
02.2019 - 08.2019
- Greeted customers with a smile and encouraged feedback pertaining to their shopping experience
- Adhered to all store policies, rules, and regulations
- Took on extra shifts based on the needs of the store
- Brought forth a customer-centric attitude
- Worked well with other employees to ensure smooth processes
- Answered any questions regarding inventory, sales, and promotions
- Provided customers with relevant information and suggestions
- Answered phone calls and relayed messages to store personnel
Cashier/Customer Service
Kroger
Garland, United States
06.2017 - 05.2018
- Maintained superior customer service standards resulting in excellent client feedback.
- Addressed customer satisfaction with better service options.
- Ensured careful handling and organized packing of goods.
- Scanned items and checked pricing on cash register for accuracy.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Discounted purchases by scanning and redeeming coupons.
Education
Highschool Diploma -
Lakeview Centennial Hs
Garland06.2018
Skills
- Effective Problem-Solving Strategies
- Effective Time Management
- Team Leadership
- Skilled in Managing Multiple Tasks
- Adapting To New Challenges
- Versatile Learning Ability
- Effective Communication
- Advanced Microsoft Office Skills
- Team-Oriented Approach
- Customer Engagement
- Software Competency
- Licensed Security Officer
- Cash Management
- Sales Transaction Coordination
- Customer Service Excellence
- Reliable Package Monitoring
- Accurate Navigation Skills
- Regulatory Safety Inspections
- Detail-Oriented
Languages
English
References
References available upon request.
Timeline
Fedex Ground Delivery Driver
Chaz Enterprises
08.2024 - Current
Patient Access Representative
Parkland Memorial Hospital
05.2023 - 02.2024
Recruitment Specialist
Sitel/Saks Fifth Avenue
09.2021 - 06.2022
Security Officer
Sunstates Security
06.2021 - 08.2024
Package Handler
FedEx Ground
05.2020 - 09.2021
Package Handler
UPS
08.2019 - 05.2020
Footwear Associate
Academy Sports & Outdoors
02.2019 - 08.2019
Cashier/Customer Service
Kroger
06.2017 - 05.2018
Highschool Diploma -
Lakeview Centennial Hs
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