Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Torell Hopson

Ashville,OH

Summary

Dynamic leader and problem-solver with a proven track record at FedEx, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and customer relations, significantly improving project completion times. Skilled in motivational coaching and multitasking, adept at fostering positive relationships and achieving operational excellence.

Overview

22
22
years of professional experience
1
1
Certification

Work History

FedEx Ground Delivery Driver

FedEx
Plain City, Ohio
01.2025 - Current
  • Fostered positive customer relationships by providing excellent service on each delivery run.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Responded promptly to customers' complaints about late deliveries or damaged goods.
  • Performed basic maintenance tasks such as checking fluid levels and tire pressure.
  • Carried heavy items from vehicle to customer building location.
  • Complied with all applicable laws and regulations while driving during trips including DOT regulations for hours of service.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Maintained accurate inventory counts at all times utilizing handheld scanners.
  • Improved project completion time, multi-tasking operations on heavy equipment and trucks.
  • Logged package delivery time in system for proof of delivery and to close orders.
  • Delivered products to customers in a timely manner, according to schedules and time constraints.
  • Presented order bills and collected payments for deliveries.
  • Drove delivery truck or van to transport orders.
  • Collected signatures or other proof of delivery from recipients.

Store Manager

5.11 Tactical
Columbus, OH
05.2017 - 08.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Assistant Manager

Treadquarters
11.2016 - 05.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Service Manager

Ride-Away Hasco Medical
10.2012 - 02.2016
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Monitored inventory levels and placed orders to replenish stock.

Aviation Boatswain's Mate Handler

United Sates Navy
08.2003 - 04.2010
  • Stood watch during specified periods and determined geographical position of ship.
  • Supervised and coordinated activities of crew aboard ship.
  • Examined cargo-handling gear and lifesaving equipment to repair or replace defective gear and equipment.
  • Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment.
  • Performed Search and Rescue (SAR) operations and responded to both military and civilian ships needing assistance.
  • Oversaw cargo handling and inspected anchoring, mooring, fueling, towing, and transferring of personnel and cargo.
  • Worked in groups of [Number] to keep deck aircraft operations efficient and smooth.
  • Oriented, readied and directed planes for successful take-offs.
  • Signaled pilots manually to correct movements and prevent accidents.
  • Set up and adjusted visual aids to help pilots make safe landings.
  • Trained Fellow Sailors in strength training, cardio vascular exercise, and stretching.
  • Enhanced ship board fitness levels by creating personalized workout routines tailored to individual goals and abilities.

Education

Commercial Driver's License -

Capital Transportation Academy
Columbus, OH
12-2024

Associate of Science - Sports Management

Tidewater Community College
Norfolk, VA
08.2012

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Training and mentoring
  • Team Leadership
  • Team leadership and coaching
  • Passion for fitness
  • Strength training
  • Exercise program design
  • Motivational Coaching
  • Personal training and coaching
  • Lifestyle coaching

Certification

  • CDL- Commercial Driver's License
  • CSCS - Certified Strength and Conditioning Specialist
  • CPT - Certified Personal Trainer
  • Certified Body Building Specialist, [Company Name] - [Timeframe]
  • Certified Nutritionist, [Company Name] - [Timeframe]
  • First Aid/CPR Certified

Timeline

FedEx Ground Delivery Driver

FedEx
01.2025 - Current

Store Manager

5.11 Tactical
05.2017 - 08.2024

Assistant Manager

Treadquarters
11.2016 - 05.2017

Service Manager

Ride-Away Hasco Medical
10.2012 - 02.2016

Aviation Boatswain's Mate Handler

United Sates Navy
08.2003 - 04.2010

Commercial Driver's License -

Capital Transportation Academy

Associate of Science - Sports Management

Tidewater Community College

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Torell Hopson