Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JAMES T KILE

Grand Prairie,USA

Summary

Personable individual with strong organization skills, to multitask and build relationships. Successful in working within collaborative environments. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Laborer Custodial

USPS
09.2021 - Current
  • Clean and maintain warehouse in compliance with OSHA safety standards
  • Inspect work areas for cleanliness and remove cartons and boxes to keep work area organized and hazard-free
  • Train and supervise new employees to apply best practices and comply with health and safety procedures and regulations






Transportation Specialist

USPS
02.2020 - 09.2021
  • Coordinated dispatching of 30-50 drivers to accomplish daily delivery requirements.
  • Monitored and tracked dispatch communication systems.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Communicated with warehouse staff to facilitate proper loading and unloading of dispatches

Mail handler

USPS
09.2018 - 02.2020
  • Loads, unloads, and moves bulk mail and performs other duties incidental to the movement and processing of mail.
  • Self-motivated, with a strong sense of personal responsibility.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Prepared and checked outbound shipments for accuracy.

Acting Supervisor

USPS
01.2019 - 08.2019
  • Supervises a medium sized group of employees engaged in mail processing and distribution activities
  • Schedules and assigns work; determines priorities; shifts employees during the course of the tour as the workload fluctuates
  • Monitors operational performance data throughout the tour; resolves routine problems; reports unusual operational problems and recommends solutions
  • Coordinates mail flow activities with other supervisors on the tour
  • Investigates accidents; prepares necessary reports; ensures compliance with safety regulations and energy conservation practices
  • Meets with union representatives to resolve disagreements.
  • Monitored workflow to improve employee time management and increase productivity.

Mail Handler Assistant

USPS
07.2016 - 09.2018
  • Loads, unloads, and moves bulk mail and performs other duties incidental to the movement and processing of mail
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Utilized physical strength to move mail and packages of varying sizes and weights.

Driver assistant

United Parcel Service
11.2015 - 07.2016
  • Displayed very good communication and customer service skills.
  • Assisted driver with product or package deliveries to residential and commercial locations.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Lifted and carried packages weighing up to 75 pounds.

Manager

Caffe Di Angeli
12.2015 - 03.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Customer Service

Caffe Di Angeli
08.2009 - 11.2015
  • Answered telephone calls and responded to inquiries
  • Performed all transactions in a cordial, efficient and professional manner
  • Spoke with patrons to ensure satisfaction with food and service
  • Collected all forms of payments from patrons
  • Verified amount of cash in the cash drawer against the days receipts., Promoted a positive atmosphere and went about and beyond to guarantee each customer received exceptional food and service
  • Quickly recorded transactions in MICROS system to deliver prompt service
  • Developed and maintained positive working relationships with others to reach business goals
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests
  • Provided friendly and attentive service and exceptional hospitality
  • Conducted inventory and restocked items throughout the day
  • Verified amount of cash in the cash drawer against the day's receipts
  • Rectified guest complaints quickly and efficiently
  • Trained new employees at the Dallas location and also traveled to other states and assisted with opening of new restaurants and training those employees as well.

Server/Cashier/Corporate Trainer

Grand Lux Cafe
09.2004 - 07.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Collaborated with management to identify company training needs and scheduling.
  • Monitored employee progress and gave feedback to management and additional training requirements.
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.

Education

GED -

Mineola High School
Mineola, Texas

Skills

  • Passion for customer satisfaction
  • Honest, trustworthy, and punctual
  • Proficient in customer service
  • Strong client-interaction skills
  • Excellent multi-tasker
  • Energetic, friendly and enthusiastic
  • Positive attitude
  • People-oriented
  • Team player
  • Excellent work ethic
  • Shipping and Receiving Proficiency
  • Employee Training

Certification

1/5/19 - 1/25/19 SDO (Supervisor of Distribution Operations) Training

12/18/18 Data Entry Test

2/11/17 PIT (Powered Industrial Truck) Training Including Forklifts-ATF

11/28/16 OTJI (On The Job Instructor) Training

10/18/16 Safety Captain Training

Timeline

Laborer Custodial

USPS
09.2021 - Current

Transportation Specialist

USPS
02.2020 - 09.2021

Acting Supervisor

USPS
01.2019 - 08.2019

Mail handler

USPS
09.2018 - 02.2020

Mail Handler Assistant

USPS
07.2016 - 09.2018

Manager

Caffe Di Angeli
12.2015 - 03.2016

Driver assistant

United Parcel Service
11.2015 - 07.2016

Customer Service

Caffe Di Angeli
08.2009 - 11.2015

Server/Cashier/Corporate Trainer

Grand Lux Cafe
09.2004 - 07.2009

GED -

Mineola High School

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