Raul Antonio Guerrero
The Colony
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Laborer Custodial
United States Postal Service, USPS
Coppell, TX
08.2020 - Current
- Operated heavy machinery to assist in construction and maintenance projects.
- Collaborated with team members to complete daily tasks efficiently.
- Adhered to safety protocols to maintain a safe working environment.
- Assisted in site preparation by clearing debris and organizing materials.
- Trained new laborers on proper tool usage and safety practices.
- Loaded, unloaded, and moved material to and from storage and production areas.
Product Specialist
Nebraska Furniture Mart
The Colony, TX
01.2020 - Current
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in cameras and cellular products.
- Answered questions about store policies and concerns to support positive customer experiences.
- Assisted customers by answering questions and fulfilling requests.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Monitored customers for signs of security concerns and escalated issues to management.
Solutions Manager
Verizon Wireless
Allen, TX
04.2011 - 08.2019
- Built, trained and developed sales team with knowledge of business sales
- Increased business sales by 10% 2017-2018
- Provide ongoing team training and support to exceed sales, retention and service objectives
- Sales strategy development to ensure effective demonstration of products and services
- Engaging in business operations including budgeting, forecasting, analyzing and providing sales reports
Photo Lab Tech
Walgreens
Austin, TX
09.2009 - 04.2011
- Fill all internet orders and develop all film that is dropped off in the lab
- Guided customers with using the kiosk
- Increased sales by offering bigger packages and position better promotions
- Stocked and maintained all items on shelves and in refrigerator
Customer Service Representative
Alorica
El Paso, TX
05.2009 - 07.2009
- Represented ATTTmp;T Business Care at inbound call center
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Customer Service Representative
GC Services
El Paso , TX
02.2009 - 05.2009
- Represented Reliant Energy at inbound call center
- Communicated with supervisors on frequent basis to escalate customer concerns
- Assisted customers with sales transactions in a timely manner to guarantee high level of customer service
Line Cook
Mesa Street Bar & Grill
El Paso , TX
06.2006 - 01.2009
- Assisted in the preparation of menu items such as steaks, burgers, and sandwiches
- Operated fryers and grills according to instructions to maintain safety and food quality
- Followed proper food handling methods and maintained correct temperature of all food products
- Set up and performed initial prep work for food items such as soups, sauces and salads
- Developed positive vendor relationships
Senior Dispatcher
Rio Grande Ambulance Services
El Paso, TX
10.2000 - 04.2004
- Monitored dispatch board and adjusted call priorities
- Answered customer requests with information about product availability, shipping information and status updates
- Reviewed routes and adjusted plans to meet daily requirements
- Updated records of orders in physical and electronic database
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Handled emergency phone calls and obtained pertinent information in a calm and composed manner
Emergency Medical Technician
ProAction Medical Team
El Paso, TX
07.1997 - 05.2001
- Demonstrated dedication to providing quality care through continued training and education
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules
- Managed care in the field and in-transit, including performing standard testing and administering necessary medication
- Monitored patients from scene to hospital transfer and performed necessary in-transit care
Data Entry Clerk
ProAction Community Health
El Paso, TX
12.1999 - 10.2000
- Transcribed shot records after verifying accuracy
- Compiled statistical information for special reports
- Collected and input data into State of Texas database
- Answered calls and interacted with walk-in patients while providing quality customer service
- Received processed and tracked patient documentation with speed and accuracy
Inventory Clerk
ProAction Medical Team
El Paso, TX
07.1997 - 08.1999
- Maintain and organize entire storage room
- Stacked and transported all overstock to storage areas
- Order supplies as needed
- Condition all equipment for optimal performance
Education
Associate of Arts - Kinesiology
El Paso Community College
El Paso, TX11 2006
Skills
- Time management skills
- Results-oriented
- Computer proficient
- Operations management
- Excellent communication
- Quick learner
- Client-focused
- Proficient in MS Office
- Inventory control procedures
- Detail-oriented
- Active listening skills
- Strong organizational skills
- Customer service expert
- Sharp problem solver
- Safety awareness
- Attention to detail
- Heavy lifting
- Willingness to learn
- Customer service
- Repetitive work
Certification
- CPR Instructor
- ProAction Training Center, El Paso, TX, March 1997
- First Aid Instructor
- ProAction Training Center, El Paso, TX, March 1997
Timeline
Laborer Custodial
United States Postal Service, USPS
08.2020 - Current
Product Specialist
Nebraska Furniture Mart
01.2020 - Current
Solutions Manager
Verizon Wireless
04.2011 - 08.2019
Photo Lab Tech
Walgreens
09.2009 - 04.2011
Customer Service Representative
Alorica
05.2009 - 07.2009
Customer Service Representative
GC Services
02.2009 - 05.2009
Line Cook
Mesa Street Bar & Grill
06.2006 - 01.2009
Senior Dispatcher
Rio Grande Ambulance Services
10.2000 - 04.2004
Data Entry Clerk
ProAction Community Health
12.1999 - 10.2000
Emergency Medical Technician
ProAction Medical Team
07.1997 - 05.2001
Inventory Clerk
ProAction Medical Team
07.1997 - 08.1999
Associate of Arts - Kinesiology
El Paso Community College