25-30 years customer service experience/training in a retail, restaurant, corporate field and office environment. Learning and development experience with company procedures, policy, and systems. Manage a 5 star mobile massage service, providing ways to cope with stress, pain, and natural healing. (May 2007) State License Massage Therapist (May 2007) Managed employees and peers to meet service levels and company customer service goals.
Hi, I’m
Tracy Howard
Greensboro,NC
Summary
Overview
27
years of professional experience
Work History
USPSGreensboro, NC
Laborer custodial
04.2024 - Current
Job overview
- Performed general housekeeping and cleaning tasks.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Followed instructions and safety protocols while operating machinery and equipment.
Cone Health
Massage Therapist Lead
01.2022 - Current
Job overview
- Provides oversight for massage therapy program including but not limited to managing massage therapy staff and precepting new massage therapists, and coordinating marketing, programs, and schedules. Offers safe and effective massage therapy to meet the needs of patients or employees. Develops and grows partnerships with Rehabilitation and Wellness to promote a unified objective of reaching individual health and wellness goals. Manages Massage Therapy staff including development, coaching, training, and performance management. Provides training and orientation to policies and guidelines to new staff and current staff on an ongoing basis. Reviews schedules for continued efficiency and productivity. Coordinates and expands a successful massage therapy program to supplement and enhance patient care, health, and wellness programming. Coordinates chair massage events including but not limited to scheduling, marketing, and set-up for internal and external events.
Zeel
Massage Therapist, Independent Contractor
12.2018 - Current
Job overview
- Develop a wellness plan customized to the individual, while provided stress reduction and pain reduction. Utilized wide range of modalities and attended workshops, classes, and employee trainings to continuously update knowledge. Certified in several modalities with focus in Swedish, Deep Tissue, Reflexology, Aromatherapy and Hot Stones.
In Gods Hands, LLC
Owner/Massage Therapist
01.2009 - Current
Job overview
- At home services provided to clients. Scheduled, marketed, and maintained client list. Develop a wellness plan, while provided stress reduction and pain reduction. Manage/maintain clientele in Georgia and North Carolina.
Massage Envy
Massage Therapist
01.2007 - 01.2010
Job overview
- Membership based environment. Review client files to establish goals and protocols to design a personalized session. Documenting sessions in SOAP notes, educating clients and providing at home care while supporting retail sales.
State Farm Insurance
Claim Specialist/Team Lead/Workforce Mgmt
01.1999 - 2022
Job overview
- Handled complex decision- making on auto claims. Interpreted policy and claim processes to policyholders. Member of Quick Response Team that handled catastrophic claims. Developed a training aid for current and new employees. Train peers and external employees on company procedures, policy, and systems. Workforce management- Forecasting and Scheduling working with projecting and analysis. Supervised 15 to 1000 staff varing on assignment.
Education
Atlanta School of MassageDunwoody, GA
Certified Massage Therapist from Swedish, Deep Tissue, Neuromuscular Therapy, Reflexology, Spa Therapy, Seated Massage, Creative Stones (Hot)
05.2007
University Overview
750 hours - Business & Marketing, Anatomy & Physiology, Kinesiology, Pathology, Orthopedic Assessments, HIV/AIDS Awareness, Hydrotherapy, Ethics, Communication skills, & First Aid.
Spring Arbor UniversitySpring Arbor, MI
Bachelor's Degree of Arts from Business Management
10.2003
University Overview
Kalamazoo Valley Community CollegeKalamazoo, MI
Associates of Arts from Marketing
06.2000
University Overview
Skills
- Reflective listening
- Strong manual dexterity
- Anatomy
- Trigger point therapy
- Business management
- Whole body massage
- Range of motion improvement
- Swedish massage
- Stress relief massage
- Administrative procedures
- Session documentation
- Deep tissue massage
- Customer consultation
- Trigger point massage
- Massage therapy
- Client retention
- Reflexology
Timeline
Laborer custodial
USPS
04.2024 - Current
Massage Therapist Lead
Cone Health
01.2022 - Current
Massage Therapist, Independent Contractor
Zeel
12.2018 - Current
Owner/Massage Therapist
In Gods Hands, LLC
01.2009 - Current
Massage Therapist
Massage Envy
01.2007 - 01.2010
Claim Specialist/Team Lead/Workforce Mgmt
State Farm Insurance
01.1999 - 2022
Atlanta School of Massage
Certified Massage Therapist from Swedish, Deep Tissue, Neuromuscular Therapy, Reflexology, Spa Therapy, Seated Massage, Creative Stones (Hot)
Spring Arbor University
Bachelor's Degree of Arts from Business Management
Kalamazoo Valley Community College
Associates of Arts from Marketing