Jie Wei
Brooklyn,NY
Summary
Dynamic server with extensive experience in high-energy environments, adept at coordinating service efforts across diverse settings, from large banquets to casual dining experiences. Proven ability to deliver structured service and develop effective work plans that balance the needs of patrons and team members. Skilled in market research, campaign support, and social media management, leveraging analytical expertise to drive insights and optimize marketing strategies. Proficient in content creation and knowledgeable in various digital marketing tools, ensuring a comprehensive approach to enhancing customer engagement and satisfaction.
Overview
4
4
years of professional experience
Work History
Lead Server
The Bao
NY
09.2024 - 09.2025
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Collaborated with kitchen staff to coordinate timely food delivery and presentation.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supported needs of 6- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
Marketing Intern
Xing Fu Tang
NY
01.2024 - 12.2024
- Developed and scheduled content across Instagram and TikTok to promote seasonal menu launches and limited-time offerings.
- Produced short-form video content (Reels, TikToks) spotlighting signature products such as brown sugar boba, driving organic reach among Gen Z audiences.
- Collaborated with the design team to produce on-brand marketing collaterals including posters, digital banners, and menu boards.
- Photographed and styled hero products to create thumb-stopping visuals optimized for Instagram and TikTok feeds.
Server
Sushi Katsuei
NY
09.2021 - 02.2022
- Delivered exceptional customer service by anticipating client needs and offering tailored recommendations.
- Strengthened product knowledge to present information confidently and persuasively to customers.
- Managed multiple tables simultaneously, enhancing multitasking, prioritization, and efficiency.
- Partnered with staff to support seamless operations during peak business hours.
Education
Bachelor of Business Administration - Finance, Minor – Economics
Baruch College – Zicklin School of Business
New York, NY05-2026
Skills
- Problem-solving
- Positive and friendly attitude
- Organization and efficiency
- Quality control
- Social media marketing
- Content creation
- Product marketing
- Team leadership
- High volume dining
- Guest relations
LANGUAGES
Chinese (Mandarin)
Full Professional
English
Full Professional
Interests
Entrepreneurship, Weightlifting, Basketball, Hair Stylist, Trading, Video Editing, Ai Usage, Marketing, Digital Creation, Photography
Timeline
Lead Server
The Bao
09.2024 - 09.2025
Marketing Intern
Xing Fu Tang
01.2024 - 12.2024
Server
Sushi Katsuei
09.2021 - 02.2022
Bachelor of Business Administration - Finance, Minor – Economics
Baruch College – Zicklin School of Business