Jiesa Rafael
Rochester,NY
Summary
Organized and detail-oriented administrative professional with 10+ years of combined experience supporting office operations, coordinating schedules, managing communications, and providing exceptional customer service across diverse work environments. Experienced in overseeing daily operations, maintaining accurate bookkeeping and financial records, organizing workflows, and providing reliable administrative support to teams and leadership. Proven ability to manage calendars, coordinate events, maintain confidential records, and adapt quickly to changing priorities. Recognized for strong organizational skills, attention to detail, adaptability, and a proactive, service-focused approach that helps keep operations running smoothly and efficiently.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant (Remote)
Girl Plower Landscaping LLC
04.2025 - Current
- Managed daily administrative operations by coordinating office workflows, service requests, and business activities to ensure efficient operations.
- Attended to a high volume of customer inquiries via phone, email, text message, and social media, providing prompt, professional service and issue resolution.
- Managed company calendars by scheduling estimates, coordinating appointments, and optimizing daily schedules.
- Prepared and delivered estimates, tracked customer responses, and conducted follow-up communications to support business growth.
- Prepared, distributed, and maintained contracts, invoices, and customer documentation while ensuring accurate and confidential recordkeeping.
- Performed bookkeeping functions, including invoicing, payroll billing, payment tracking, and maintaining accurate financial records.
- Ordered materials and supplies and coordinated with vendors to support daily operations.
- Managed the company's social media presence by creating content, publishing posts, responding to customer messages, and increasing customer engagement.
- Maintained proactive communication with clients by providing project updates, confirming appointments, and communicating scheduling changes throughout projects.
- Organized contracts, estimates, invoices, and service records to improve accessibility, accuracy, and administrative efficiency.
- Strengthened customer retention through exceptional customer service, relationship management, and proactive follow-up.
Bookkeeper (Freelance)
Yungin Enterprise Inc.
12.2025 - Current
- Entered and categorized financial transactions in QuickBooks.
- Performed monthly bank and credit card reconciliations.
- Maintained accurate financial records and resolved discrepancies.
- Ensured transactions were recorded accurately and in a timely manner.
Executive Assistant (Volunteer, Remote)
HydraEarth Network
02.2025 - 08.2025
- Managed executive calendars and coordinated meetings.
- Served as a liaison between leadership and stakeholders to ensure clear communication.
- Created and maintained standard operating procedures (SOPs).
- Organized and maintained databases and records.
- Prepared reports, presentations, and other materials to support executive decision-making.
Virtual Assistant
Private Client
03.2024 - 11.2024
- Managed bookkeeping in QuickBooks, including billing, account reconciliation, and accurate financial recordkeeping.
- Coordinated calendar management by scheduling appointments, resolving conflicts, and maintaining organized schedules.
- Reviewed scheduling and billing records to ensure accuracy, consistency, and compliance.
- Maintained and updated client information in company databases with accuracy and confidentiality.
- Provided comprehensive administrative support to streamline daily operations and improve organizational efficiency
Project Development Officer
Sugar Regulatory Administration
08.2016 - 12.2023
- Coordinated project meetings and stakeholder engagement initiatives, aligning cross-functional teams and community partners
- Designed and facilitated training sessions, workshops, and events to support program execution and engagement
- Maintained accurate records, reports, and documentation to ensure compliance and accessibility
- Processed 20+ vouchers per cycle, ensuring accurate financial documentation and tracking
- Managed 30+ daily emails and inquiries, providing timely and professional communication
- Administered payroll for 150+ field-based contractual personnel, ensuring accuracy, compliance, and timely processing
- Managed administrative operations, including scheduling meetings and preparing reports, to support team productivity and communication
Financial Advisor (Part-Time)
FWD Life Corporation
01.2020 - 01.2022
- Facilitated effective client communication and meticulously documented interactions to strengthen outreach and engagement initiatives.
- Identified client requirements and provided expert recommendations on life insurance products to enhance financial security.
- Designed and presented personalized insurance solutions to meet specific client financial aspirations.
- Developed and implemented strategic marketing and outreach activities aimed at expanding client base.
- Provided comprehensive assistance to clients for policy updates and ongoing service needs to enhance customer satisfaction.
Reliever Secretary
University of St. La Salle
01.2015 - 01.2016
- Coordinated logistics and scheduling for cultural programs to ensure seamless execution of performances and venue arrangements.
- Directed administrative processes to support effective program coordination and ensure smooth daily office operations.
- Orchestrated student scholarship internship scheduling and coordination to enhance placement accuracy and maintain clear communication.
- Managed scholarship documentation and requirements, guaranteeing adherence to established standards.
- Managed organized records and executed accurate processing of financial documents to uphold compliance and efficiency.
- Administered tracking of instrument inventory to maintain proper documentation and ensure readiness for use.
Customer Service Representative
Teletech Inc.
01.2014 - 01.2015
- Facilitated resolution of billing inquiries through high-volume inbound calls, prioritizing accurate information and customer satisfaction.
- Provided expert assistance to customers regarding billing inquiries, ensuring prompt and professional resolution of issues.
Operations Assistant
National Food Authority
01.2013 - 01.2014
- Facilitated the issuance of daily rice allocations to retailers, ensuring timely and accurate distribution
- Monitored warehouse balances to maintain adequate stock levels and prevent discrepancies
Education
Bachelor of Science - Management Accounting
University of St. La Salle
Bacolod City, Philippines2013
Skills
- Administrative Support
- Office Operations
- Calendar Management
- Event Coordination
- Customer Service
- Communication
- Bookkeeping & QuickBooks
- Invoice Processing
- Data Entry
- File & Records Management
- CRM Management
- Social Media Management
- Google Workspace
- Microsoft Office
- Process Coordination
- Report & Presentation Preparation
Certification
- Digital Marketing for Entrepreneurs — University of the Philippines Open University, 2024
- Virtual Marketing Apprentice (HUGS & Edamama) — Kada Kareer, 2024
- Masterclass Virtual Assistants — Surge Marketplace, 2024
- General Law Practice Training — Virtual Staff LLC, 2024
- National Certificate II: Bread & Pastry Production — TESDA, 2024
- Civil Service Eligibility (Professional Level) — 2012
Timeline
Bookkeeper (Freelance)
Yungin Enterprise Inc.
12.2025 - Current
Administrative Assistant (Remote)
Girl Plower Landscaping LLC
04.2025 - Current
Executive Assistant (Volunteer, Remote)
HydraEarth Network
02.2025 - 08.2025
Virtual Assistant
Private Client
03.2024 - 11.2024
Financial Advisor (Part-Time)
FWD Life Corporation
01.2020 - 01.2022
Project Development Officer
Sugar Regulatory Administration
08.2016 - 12.2023
Reliever Secretary
University of St. La Salle
01.2015 - 01.2016
Customer Service Representative
Teletech Inc.
01.2014 - 01.2015
Operations Assistant
National Food Authority
01.2013 - 01.2014
Bachelor of Science - Management Accounting
University of St. La Salle