Cricket , Reading articles on investments
JIGAR SHAH
Senior Associate
Mumbai,MH
Summary
Performance-driven and knowledgeable Senior Associate with a proven track record of success in stabilizing production processes and procedures, providing support to employees, and improving the whole production system. Great communicator with strong attention to details and accuracy, excellent time management skills, and well-developed analytical abilities.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Senior Associate/ Assistant Vice President
J.P. Morgan India Private Limited
Mumbai, Maharashtra
03.2017 - Current
- Supporting 20+ real time messaging and trade processing systems and client facing applications that deal with instruction capture for enrichment, validation and delivery.
- Currently leading team of 4 people in India and dealing with management calls, escalations, Production stability, Onboarding of applications.
- Troubleshoot priority incidents and facilitate blameless post-mortems, that involves identifying issue, involving incident management team, open bridge, sending user notification email, resolve issue, gathering timelines, creating post mortem report and represent same in bi-weekly Major INC/PRB review meeting held by management.
- Aggressively respond to service requests from business users or Operations partners.
- Participate in yearly DR activities, Server/DB Upgrades, monthly pre/post patching checks, building up automated test cases for new application checks and providing weekend/on-call support. Worked on MQ certificate renewal and Web certificate renewal for 15+ Applications.
- Worked on Database migration from Production Support.
- Tuning ITRS Geneos alerts and removing false alerts and thus reducing time in monitoring and Manual work.
- Worked on Automation of Sustained resiliency of applications using Automation as a service.
- Worked on end-to-end Splunk onboarding for 3 applications and splunk dashboard to reduce dependency.
- Worked on migration of 50+ reports as part of Devops for known queries used by helpdesk using Firm-wide Business Intelligence tool.
- Implemented App-dynamics for two of critical applications and configured health rules to monitor performances of Business transactions.
- Onboarded Evolven for 3 applications to detect any inconsistencies in configuration across all servers of applications.
- Created multiple dashboards on Service now to view changes, incident tickets and service tickets assigned to team and individuals.
- Worked on release and deployment for Private cloud using Jules and AIM director.
- Attending monthly stand-up meetings with team to track productivity and task list progress.
Senior Software Engineer
Bank of America Continuum India
Mumbai, Maharashtra
05.2015 - 03.2017
- Supported 12 Applications that deals with producing Margin reports to external clients and working as SME.
- Working on daily batch processing for EMEA and AMRS batch.
- Assisted in streamlining processes to reduce and make daily workload more efficient.
- Attended daily status meetings to follow-up and resolve outstanding issues.
- Analyzing and resolving tickets logged by customers, providing users with solution.
- Debugging Bob job failures by reviewing python scripts.
Software Engineer
Accenture Services Pvt Ltd
Mumbai, Maharashtra
07.2012 - 05.2015
- Monitoring BMC remedy tickets. Investigating job max run alarms and job failures using UNIX, SAP BODS and Teradata.
- Validating flat files and checking data to determine corrupted data.
- Handling major incidents related to IVR calls or failure of any daily tasks that are handled by ESB team.
- Monitor all critical reconciliation's and their SLA.
- Troubleshoot failures and user queries.
- Ensure completion of data load, timely completion of reconciliation, assist in business queries, troubleshoot
- Achieve automation in most of daily routine jobs.
Education
B.E - Information Technology
Thakur College of Engineering And Technology
Mumbai 08.2008 - 05.2012
Bachelor of Science - Electronics Technology
Mithibai College
Mumbai 07.2006 - 07.2008
Skills
Unix
SQL
Autosys
Service now
Splunk
App Dynamics
Evolven
Change management
Geneos
Cloud
ITSM
Confluence
Accomplishments
- Awarded DPS awards of part of implementing Dev-ops tool in the applications.
- Identified as a key resource in the team and worked as an AMSC OCPT Lead in “Barclays Project”.
- Recognized with a Zenith Award in Financial Services in “Barclays Project”.
- Created a shell script which notifies team if the close wait connections are above threshold limit and thus saves from multiple failures and its recovery.
- Recognized as “STAR OF THE MONTH” in “Barclays Project” project.
- Identified as critical resource for business continuous plan during natural disaster at work location.
- Awarded Silver award for providing extra support for rerunning batches and performing validation due to major delay in feeds from upstream.
- Received multiple appreciations directly from the Business users, the management and the manager on effectively handling and the user queries and quick response.
Interests
Timeline
Senior Associate/ Assistant Vice President
J.P. Morgan India Private Limited
03.2017 - Current
Senior Software Engineer
Bank of America Continuum India
05.2015 - 03.2017
Software Engineer
Accenture Services Pvt Ltd
07.2012 - 05.2015
B.E - Information Technology
Thakur College of Engineering And Technology
08.2008 - 05.2012
Bachelor of Science - Electronics Technology
Mithibai College
07.2006 - 07.2008