Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkConsultingLocation Preference
On-SiteRemoteHybridLocation: McDonough, GAAtlanta, GANewark, NJ
Open to relocation: Yes
Open To Work
Jihad Cooper
McDonough,GA
Work Preference
Summary
Detail-oriented IT professional and CompTIA Security+ certified with foundational skills in cybersecurity, networking, and technical troubleshooting. Experienced in technical support and connectivity diagnostics in Windows and Linux environments. Seeking a Cybersecurity Internship to leverage security knowledge and gain hands-on experience in monitoring, incident response, and vulnerability assessment.
Overview
1
1
Language
1
1
Certification
2
2
years of professional experience
Work History
Technical Support
VXI Global Solutions
Morrow, GA
04.2026 - Current
- Responded to customer technical support inquiries and complaints via phone and email, addressing needs in real-time and proactively anticipating future product concerns.
- Provided technical support for customers seeking guidance on part installation or troubleshooting issues.
- Coached new hires to support rapid acclimation to responsibilities as technical customer support specialists.
- Provided tailored guidance for users across technical proficiency levels, ensuring all customers received appropriate support.
Automotive Technician
Valvoline
07.2024 - 11.2025
- Performed oil changes, fluid exchanges, and filter replacements accurately.
- Inspected vehicles and identified maintenance needs using Valvoline service procedures.
- Tested batteries, starters, and charging systems to verify vehicle reliability.
- Rotated tires and checked tread, pressure, and wear patterns.
Education
Bachelors - Computer science
University of Maryland Global Campus
Adelphi, MD06-2027
Skills
- Technical support
- IT support
- Remote support
- Network troubleshooting
- Support services
- Problem-solving techniques
- Customer support
Accomplishments
- Best Employee in First contact resolution award.
Certification
CompTIA Security+, CompTIA, Verification, 12/25/2025
Languages
English
Native or Bilingual
Extracurricular activities
Member of the UMGC Computer Club
Timeline
Technical Support
VXI Global Solutions
04.2026 - Current
Automotive Technician
Valvoline
07.2024 - 11.2025
Bachelors - Computer science
University of Maryland Global Campus
Personal Information
Title: Cybersecurity Student | COMPTIA Security+
Awards
Dean's List, University Of Maryland Global Campus, Awarded for academic excellence by maintaining a cumulative and overall 3.5 GPA