Jihad Crawford
Summary
10+ years of experience in Customer Service Record Keeping. Detail-oriented with a zest for solving complex problems. Seeking to use proven Customer Service as well as Human Service experience and skills for a Company that will help me grow professionally
Overview
4
4
years of professional experience
Work History
Inspector
ADESA Boston/CARVANA
05.2023 - Current
- Inspected hundreds of off-lease cars of various make and model
- Involved lots of travel and data entry.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
- Identified defects during cyclical checks.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Utilized gauges, tools and equipment to complete in-depth assessments.
- Collaborated closely with operations managers to address any quality concerns arising during production runs.
Information Specialist
Digital Federal Credit Union
04.2020 - 11.2022
- Responsibilities included answering all general member questions in regards to their personal accounts and loans, working with members to problem solve issues found in these areas, assisting with online website navigation, loan payment processing, and fraud prevention education.
Education
Associate of Arts -
Quinsigamond Community College
Worcester, MAHigh School Diploma -
Northwestern High School
Rock Hill, SC05.2007
Skills
- Customer service
- Communication skills
- Data Analysis Skills
- Problem Resolution
Visual inspections
Valid drivers license
Paperwork evaluations
Report Writing
Compliance Training
Attention to Detail
Critical Thinking
Documentation and Recordkeeping
Decision-Making
Timeline
Inspector
ADESA Boston/CARVANA
05.2023 - Current
Information Specialist
Digital Federal Credit Union
04.2020 - 11.2022
Associate of Arts -
Quinsigamond Community College
High School Diploma -
Northwestern High School
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