Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jihad Crawford

Summary

10+ years of experience in Customer Service Record Keeping. Detail-oriented with a zest for solving complex problems. Seeking to use proven Customer Service as well as Human Service experience and skills for a Company that will help me grow professionally

Overview

4
4
years of professional experience

Work History

Inspector

ADESA Boston/CARVANA
05.2023 - Current
  • Inspected hundreds of off-lease cars of various make and model
  • Involved lots of travel and data entry.
  • Performed frequent visual inspections to root out tolerance and compliance issues.
  • Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
  • Identified defects during cyclical checks.
  • Documented findings and produced reports to aide management in assessing and correcting quality concerns.
  • Utilized gauges, tools and equipment to complete in-depth assessments.
  • Collaborated closely with operations managers to address any quality concerns arising during production runs.

Information Specialist

Digital Federal Credit Union
04.2020 - 11.2022
  • Responsibilities included answering all general member questions in regards to their personal accounts and loans, working with members to problem solve issues found in these areas, assisting with online website navigation, loan payment processing, and fraud prevention education.

Education

Associate of Arts -

Quinsigamond Community College
Worcester, MA

High School Diploma -

Northwestern High School
Rock Hill, SC
05.2007

Skills

  • Customer service
  • Communication skills
  • Data Analysis Skills
  • Problem Resolution

Visual inspections

Valid drivers license

Paperwork evaluations

Report Writing

Compliance Training

Attention to Detail

Critical Thinking

Documentation and Recordkeeping

Decision-Making

Timeline

Inspector

ADESA Boston/CARVANA
05.2023 - Current

Information Specialist

Digital Federal Credit Union
04.2020 - 11.2022

Associate of Arts -

Quinsigamond Community College

High School Diploma -

Northwestern High School
Jihad Crawford