Summary
Overview
Work History
Education
Skills
Timeline
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Jihad Lee

Los Angeles,CA

Summary

Motivated Wait Staff Member with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Proven history of excellent customer service and conflict resolution skills.

Overview

9
9
years of professional experience

Work History

Waiter

Drakes
08.2022 - 06.2023
  • Quickly reset tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Made sure to inform customers on any specials taking place.
  • Removed unused dishes and cups from the table while guest was still present in order to give the guest a better experience.
  • Verified customers were of legal drinking age by reviewing photo identification.

Waiter/Head Bartender/Trainer

Outback Steakhouse
08.2020 - 08.2022
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with liquor inventory.
  • Trained new servers on menu items, steps of service, sidework, and the pos system.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up sales and maximizing profits.
  • Held orientation classes for new servers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

Waiter

Cracker Barrel Restaurant
05.2018 - 08.2020
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe food by working closely with kitchen staff.

Waiter/Food Prep/Host/Drive-Thru Cashier

Steak N Shake Restaurant
09.2014 - 05.2018
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.
  • Followed company policies and procedures regarding cash handling.
  • Balanced cash drawer at beginning and close of shift.
  • Worked with co-workers and managers to meet wide range of customer needs.

Education

High School Diploma -

Eastern High School
Louisville, KY
06.2014

Skills

  • Accurate Money Handling
  • Pos Operation
  • Servsafe Certified
  • Wine and Liquor Service
  • Bartending Experience
  • Inventory
  • Training
  • Host
  • Food Prep
  • Sales

Timeline

Waiter

Drakes
08.2022 - 06.2023

Waiter/Head Bartender/Trainer

Outback Steakhouse
08.2020 - 08.2022

Waiter

Cracker Barrel Restaurant
05.2018 - 08.2020

Waiter/Food Prep/Host/Drive-Thru Cashier

Steak N Shake Restaurant
09.2014 - 05.2018

High School Diploma -

Eastern High School

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Jihad Lee