Jiham Esquivel

Denton Water Works

Promoted a culture of teamwork among employees through regular meetings/trainings and team building activities. Optimized staffing levels during peak hours and slow hours by monitoring attendance and adjusting schedules accordingly. Responsible for maintaining pool water chemistry. Repairing pools, including electrical and mechanical systems, cleaning, as well as other facility maintenance and improvements. Coordinated seasonal openings/closings for our facilities as well. Additional duties include performing water rescues and first aid, coordinating patient hand off between the pool staff and EMS. Working with veteran lifeguards to have higher skill sets. Providing high quality customer service by getting to know customers, enhance their satisfaction, quick conflict resolution and proactive communication.

• Learning how to supervise facilities keeping all staff in check, and having everything going well meeting expectations.
• Balance and adjust water chemistry to cosplay with safety standards.
• Hire, train, and manage 150-200 staff members.
• Leading weekly training sessions to keep staff up to date with knowledge and skills.
• Keeping the facility ready and safe for opening.
• Making sure staff stayed healthy and ready for shifts.
• Write customer reports, analyze facility usage data, and develop recreation programming.
• Knowing how to communicate with EMS and Police officers.
• Communicating with all staff including, supervisors, assistant pool managers, lifeguards, swim coordinators, and dry side staff.

Denton Water Works

The helping hand of the Head Pool Manager. Working with new coming lifeguards to know the knowledge of our facilities needed to meet our standards and work. Learning about al the facilities for the City of Denton. Began learning about pool chemistry and facility maintenance and improvements. Began positive relationships with local community through active participation and service. Learning to balance taking the lead when around lifeguards but also ready to follow and take orders from Head Pool Managers.

• Learning pool chemistry and safety.
• Communicating with the rest of the assistant pool managers and head pool managers.
• Assisted in preparing the facilities for the summer season and closing them for the fall season.
• Taking on new responsibilities, making sure all lifeguards on shift are doing their job and that the facility is meeting standards.
• Learning how to communicate with EMS and Police officers.
• Taking another step into customer service.
• Having more initiative to be proactive and fast thinker.

Denton Water Works

Responsible for customer safety at each facility, as well as knowing all water safety skills, first aid and knowledge needed to help and guide other lifeguards. Additional duties include cleaning the facility for opening and closing as told, being a team leader on scenes, and communicating with upper management.

• Enforcing rules for customers for their safety and others.
• Cleaning facilities for opening and closing
• Being able to take lead and help other lifeguards on scene.
• Teaching under American Red Cross to certify more lifeguards.
• Keeping up with weekly training to stay up to date with their knowledge and skills.
• Showing up to shifts on time and ready with personal equipment.

Dusting Daisy's House Keeping Services

Developed team communication through cleaning services. Worked with one or more person, depending on the time limit and size of building. Cleaned residential homes, apartments, and small stores. Learned to meet all standards for homeowners by following the cleaning outline closely.

• Stocked amenities, sanitized all areas, emptied trash cans, organized and picked up areas, changed bed linens and towels, etc.
• Did our best to respond to any request a homeowner/business owner made.
• Report any maintenance issue or damage to the supervisor and homeowner immediately.
• Followed safety procedures when handling chemicals.
• Inspect rooms before and after cleaning services.