Jihan Brown
Germantown,MD
Overview
7
7
years of professional experience
Work History
Lead Fleet Service Technician
Goodyear Commercial Tire
Baltimore, MD
09.2024 - Current
- Service Amazon Yards install new tires, perform oil change, batteries, brakes.
- Servicing Commercial Tires including dismounting, mounting, and repairing any type of tire.
- Perform match mounting, match mating dual assemblies, and radial runout as necessary.
- Inflating of tires to prescribed PSI per load requirements.
- Diagnosed and repaired mechanical issues in various equipment.
- Performed routine maintenance to ensure optimal performance and longevity of systems.
- Documented service records and prepared detailed reports for management review.
- Complying with OSHA regulations and safety requirements including; how wear proper PPE, use tire cages, and follow all other safety policies and procedures.
- Conducted routine inspections to identify potential issues and implemented corrective actions.
- Developed maintenance schedules, ensuring compliance with safety regulations and industry standards.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Lead Mobile Technician
Firestone Direct
Silver Spring, MD
06.2022 - 11.2024
- As a Lead Mobile Technician my job to support developing team of service tech professionals. Leading by example, communicating clearly & concisely, and being a reliable presence for the mobile operations team. I'm on-the go-to team member for developing teams, opening markets, and improving operations. lead and perform services in an efficient and safe manner.
Lead Mobile Ambassador
Roll by Goodyear
Rockville, United States of America
09.2018 - 06.2022
- As a Mobile Service Technician, I'm always on the move, utilizing innovative mobile e-commerce technology, and fulfilling customers service needs. I was responsible for operating one of many mobile Sprinter vans serving customers On-The-Go, at their homes and places of work. At these location, my job was to preform, safely inspection, Tires, Oil Change, batteries, brakes and rotors etc. Perform excellent service and communication to customers.
Education
High School / Secondary School / Upper Secondary School Degree / Certs -
Friendly High School
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
Voluntary Disclosures
I AM NOT A VETERAN, Black/African American (United States of America), Male
Terms And Conditions - Consent
True
Self Identify
Jihan Brown, No Response, 01/26/24, No, I do not have a disability and have not had one in the past
Application Questions
False, 21 years or older, True, Full Time, 1st Shift, 2nd Shift, False, 01/29/24, 23, True, True, True, True, 75-100%, False, False, False, True, Non - Commercial (Class C), True, True, True, No
Timeline
Lead Fleet Service Technician
Goodyear Commercial Tire
09.2024 - Current
Lead Mobile Technician
Firestone Direct
06.2022 - 11.2024
Lead Mobile Ambassador
Roll by Goodyear
09.2018 - 06.2022
High School / Secondary School / Upper Secondary School Degree / Certs -
Friendly High School