Hi, I’m
Jihan Todorovich
Glendale,WI
Summary
Dedicated Talent Acquisition Specialist successful at managing full recruitment life cycle. Develops and implements customized strategies to meet specific position requirements and source qualified candidates. Offering 5 years of recruitment strategy development.
Overview
19
years of professional experience
Work History
Northwestern Mutual
Talent Acquisition Specialist
11.2021 - 06.2023
Job overview
- Schedule complex in-person and virtual interviews
- Manage candidate travel arrangements and expense reimbursements
- Initiate pre-employment testing, including background checks and drug tests using Workday
- Coordinate and initiate new hire onboarding, including ensuring all pre-hire activities have been completed, coordinating start dates, and kicking off Workday onboarding steps
- Maintain recruiting data in Workday
- Handle confidential candidate information with discretion
- Ensure compliance with employment laws and maintain necessary tracking, included OFCCP compliance
- Work together with the Talent Acquisition Partner on the scheduling and logistics of all interviews between candidates, hiring managers and HR teams
Advanced Disposal Services, Inc
Customer Service Representative
10.2020 - 10.2021
Job overview
- Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and [retention by 15%]
- Exceed customer satisfaction goals by [15%-30% month over month] and identify opportunities to improve customer experience
- Served more than 80 customers daily, provided assistance in locating products, and finalized sales transactions
- Achieve average [customer service ratings of 90%], [13% higher than company average]
- Provided quality customer service in a high-volume call center processing transactions and assisting with service sign-ups
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
ManpowerGroup
Human Resources Coordinator
02.2019 - 11.2020
Job overview
- Managed employee onboarding and offboarding, including creating new hire paperwork, coordinating orientation sessions and completing exit interviews
- Proven track record of efficiently managing HR functions such as employee onboarding and offboarding, benefits administration, payroll and recordkeeping
- Skilled in developing and maintaining strong employee relations and resolving workplace issues
- Proficient in utilizing HR software such as ADP, Oracle and Microsoft Office Suite
- Demonstrated ability to maintain confidentiality and ensure compliance with relevant labor laws
- Adept at recruiting and training new employees and facilitating employee development
- Highly organized, self-motivated and knowledgeable in personnel policy and procedure development
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
ResCare Workforce Services
Talent Development Specialist
02.2018 - 02.2019
Job overview
- Developed and delivered talent development programs to a diverse population of employees, including designing and deploying training initiatives
- Conducted needs assessments to identify skill gaps and developed targeted learning solutions that addressed individual and organizational needs
- Developed and managed a suite of online learning resources to ensure employee engagement and development
- Collaborated with stakeholders to deliver successful programs and support program outcomes
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
ABR Employment Services
Staffing Assistant/Recruiter
01.2015 - 02.2018
Job overview
- Managed full cycle recruiting process from sourcing, screening, interviewing, and onboarding candidates
- Developed and maintained relationships with hiring managers to gain an understanding of their needs
- Conducted in-depth interviews to assess candidates' qualifications and skills
- Utilized job boards, social media, and other outlets to help source and attract qualified candidates
- Created job postings to ensure accuracy of job descriptions and to identify target candidates
- Maintained UpToDate applicant tracking system records to track applicant progress
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Concentrix
Technical Support Analyst/Team Lead
02.2010 - 01.2015
Job overview
- Managed a team of 25-35 technical support analysts and provided comprehensive technical support to customers over the phone and via email
- Developed and implemented training plans for junior staff members to ensure that they had the necessary skills to provide customer support
- Troubleshot and resolved technical issues in a timely manner, while ensuring excellent customer service
- Monitored and tracked customer service metrics to identify areas of improvement
- Created detailed technical documentation for customers and internal staff
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
- Led daily team meetings to review performance, set targets and motivate staff.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
JCPenney
Call Center Representative
09.2004 - 01.2010
Job overview
- Proficient in answering customer inquiries, resolving customer issues, and providing excellent customerservice
- Proven ability to handle customer complaints and inquiries effectively
- Able to quickly assess customer needs and provide appropriate solutions
Education
University of Wisconsin - Milwaukee, Milwaukee, WI
Bachelor of Science from Human Resources Management
05.2024
Mississippi Dept of Education
High school diploma
10.2014
Skills
- Payroll
- ATS
- Case Management
- Staffing Services
- Microsoft Excel
- HR Sourcing
- Human Resources
- Project Management
- Employee Orientation
- Interviewing
- Retention Program Development
- Onboarding Support
- Recruitment Reporting
- Networking and Partnership Development
Timeline
Talent Acquisition Specialist
Northwestern Mutual
11.2021 - 06.2023
Customer Service Representative
Advanced Disposal Services, Inc
10.2020 - 10.2021
Human Resources Coordinator
ManpowerGroup
02.2019 - 11.2020
Talent Development Specialist
ResCare Workforce Services
02.2018 - 02.2019
Staffing Assistant/Recruiter
ABR Employment Services
01.2015 - 02.2018
Technical Support Analyst/Team Lead
Concentrix
02.2010 - 01.2015
Call Center Representative
JCPenney
09.2004 - 01.2010
University of Wisconsin - Milwaukee
Bachelor of Science from Human Resources Management
Mississippi Dept of Education
High school diploma
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