Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jihanur Rahman

Jihanur Rahman

Warren,MI

Summary

Results-driven professional with proven experience in autonomous vehicle support and real-time fleet operations. Specialized in monitoring self-driving systems, providing remote guidance to autonomous vehicles, and contributing to safe, efficient, and scalable AV deployment. Skilled in analyzing vehicle behavior, diagnosing system anomalies, and coordinating with engineering, safety, and field teams to improve autonomy performance. Background in information systems enhances ability to work with complex vehicle platforms, data systems, and technical diagnostics. Committed to advancing the future of mobility through innovation, precision, and operational excellence within the autonomous vehicle ecosystem.

Overview

2
2
years of professional experience

Work History

Autonomous Vehicle Support Agent

TaskUs
04.2025 - Current
  • Monitored real-time operations of autonomous vehicles to ensure safe and efficient performance on public roads.
  • Provided remote assistance to self-driving vehicles during complex traffic situations, system alerts, or disengagements.
  • Communicated with cross-functional teams including software engineers, fleet operations, and safety specialists to report and resolve technical issues.
  • Conducted diagnostic assessments and logging of vehicle behavior for ongoing system improvements.
  • Ensured adherence to safety protocols, operational procedures, and data security policies in a high-tech environment.
  • Documented and escalated edge-case scenarios to enhance machine learning models and autonomy performance.

Tech Support

Asurion
06.2024 - 08.2024
  • Provided in-person device setup and technical support for a range of consumer electronics, including smartphones and tablets
  • Conducted face-to-face meetings at customers' homes, introducing them to enhanced technology solutions
  • Consistently upsold Asurion smart home and other technology products to meet customer needs

Automotive Engineer

Revature
03.2024 - 06.2024
  • Vehicle Design: Develop innovative vehicle models using software’s, emphasizing safety and efficiency
  • Research & Development: Analyze trends, materials, and prototypes for future-ready vehicle solutions
  • Systems Integration: Harmonize powertrain, electronics, and components for optimal vehicle performance
  • Testing & Compliance: Ensure safety, efficiency, and regulation adherence through rigorous testing protocols
  • Technology Advancement: Incorporate emerging innovations like EVs, ADAS, and autonomous driving systems

Ford Motor Company Project

Wayne State University College of Engineering
11.2023 - 12.2023
  • Conducted In-depth Industry Research: Analyzed Ford Motor Company's market position and strategic initiatives within the automotive industry, focusing on the shift to electric vehicles and sustainability practices
  • Lifecycle and Profitability Assessment: Studied the automotive industry's lifecycle stages and profitability drivers, highlighting Ford's adaptation to electric and autonomous vehicle trends
  • Explored Global Trends: Investigated international trade, consumer behavior, and regulatory frameworks influencing Ford’s operations to align with industry transformation goals

Education

Bachelor of Science - Technology Info Syst & Analytics/ Supply Chain

Wayne State University
Detroit, MI
12.2023

Skills

  • Engineering Application- Webrad (train autonomous vehicle), Fleet, Data management (SQL), Microsoft Excel/Word/PowerPoint, IT network security (Wireshark), Enterprise Resource Planning (SAP ERP), C, CAN bus, LAN Automotive electronics, sensors, control systems, ecu modules
  • Additional Skills and Knowledge-Proven Customer Service, Strategic Planning/Analysis, Business analytics, Supply Chain analytics, Supplier Relation Management, Risk Management
  • Remote support, Customer engagement, Activity planning, Security protocols, Application support, Telecommunications, Technical background, Teamwork, Analytical thinking, Complaint handling,Autonomous software, Technical solution analysis, Training and coaching, Issue resolution, Incident management

Languages

Hindi
Bengali
Urdu
English
Punjabi

Timeline

Autonomous Vehicle Support Agent

TaskUs
04.2025 - Current

Tech Support

Asurion
06.2024 - 08.2024

Automotive Engineer

Revature
03.2024 - 06.2024

Ford Motor Company Project

Wayne State University College of Engineering
11.2023 - 12.2023

Bachelor of Science - Technology Info Syst & Analytics/ Supply Chain

Wayne State University

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