Jihree Lindsey
Columbus,OH
Summary
Detail-oriented and compassionate Intake and Customer Service professional with experience in high-volume phone support, client onboarding, and sensitive data handling. Proven ability to resolve issues efficiently, communicate clearly, and provide exceptional service in fast-paced environments. Well-suited for remote customer service and work-from-home roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Intake Specialist
Columbus Springs East
04.2024 - 11.2025
- - Served as the first point of contact for clients and patients via phone and in-person
- - Collected and verified personal, medical, and insurance information to determine eligibility
- - Maintained accurate documentation while ensuring HIPAA compliance and confidentiality
- - Guided clients through intake processes and answered service-related questions
- - Coordinated with clinical and administrative teams to resolve issues efficiently
- - Managed high call volumes while navigating multiple systems
Account Specialist II
JP Morgan Chase
02.2022 - 03.2024
- - Delivered high-quality customer service support in a structured, fast-paced environment
- - Resolved account inquiries and verified customer information with accuracy
- - Used multiple systems simultaneously to support client needs
- - Maintained professionalism, empathy, and efficiency in all interactions
- - Contract concluded March 2024
Lab Processor
Agis Science Corporation
08.2022 - 06.2023
- - Processed laboratory specimens with accuracy and attention to detail
- - Maintained compliance with safety and confidentiality standards
- - Supported healthcare teams through reliable documentation and workflow support
Skills
Customer Service
Call Handling
Client Intake
Data Entry
HIPAA Compliance
Conflict Resolution
Multitasking
Remote Readiness
Clear Communication
Certification
- Phlebotomy Certification – LaRock Healthcare Academy
- Certified Phlebotomist (2017)
- NRF Customer Service Certification (2017)
Timeline
Intake Specialist
Columbus Springs East
04.2024 - 11.2025
Lab Processor
Agis Science Corporation
08.2022 - 06.2023
Account Specialist II
JP Morgan Chase
02.2022 - 03.2024