Jilaine Smith

• Managed the daily operations of the service deli, including ordering, stocking and rotating merchandise.
• Supervised and trained deli staff on proper member service skills, food safety regulations and product knowledge.
• Ensured compliance with all applicable health and safety regulations while maintaining a clean work environment.
• Provided exceptional member service by promptly responding to member inquiries or complaints in a courteous manner.
• Prepared weekly schedules for staff based on member demand patterns and forecasted sales volumes.
• Analyzed financial reports to identify areas of improvement in cost control procedures and profitability.
• Resolved conflicts between employees professionally while ensuring that company policies were adhered to at all times.
• Performed regular maintenance checks on equipment used in the deli department according to Costco standards.
• Reviewed employee performance regularly through one-on-one meetings or feedback sessions to provide guidance or coaching when required.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food products to ensure quality.
• Oversaw food preparation, production, presentation, and reducing shrink according to Costco quality standards.

• Completed Store and department inventories of food and material stocks.
• Managed a high-volume deli doing more than $80,000 in business each week.
• Maximized member satisfaction by training employees well and implementing strong customer relations standards.
• Supervised staff doing production and rotisserie chicken room on a daily basis.
• Prepared and oversaw training programs to teach staff various tasks.
• Reduced costs by controlling portion sizes and eliminating hidden shrink.
• Exhibited thorough knowledge of Production, Rotisserie room and other supervisory duties.
• Worked closely with Upper management to learn more about service deli and Costco as a whole.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and products to ensure quality.

Stocked inventory and rotated stock by dates to keep items fresh and usable.

• Gave exceptional customer service to guests during peak business periods.
• Completed orders according to Costco standards.
• Stayed calm and professional in situations and resolved conflicts to member satisfaction.
• Acquired new skills to support team and further accommodate member needs.
• Maintained work areas to reduce potential for illness or injury.
• Followed recipes to up hold the standards of Costco.

• Helped customers find specific products, answered questions and offered product advice.
• Worked closely with front-end staff to assist Members.
• Accepted cash and credit card payments, as well assisted in the food court.

• Cleaned and sanitized kitchen workspace by sweeping, mopping and wiping down counters.
• Totaled bills, accepted payments and returned change.
• Answered customer questions, took orders, and any other needs of the business.

• Trained and mentored employees.
• Supervised staff preparing and serving members.
• Maintained operations in full compliance with service standards and legal requirements of the company.