Jilana Gray
Philippi,WV
Summary
Dynamic administrative professional with a proven track record at Audubon Animal Clinic, excelling in customer service and data entry. Expertly managed office operations and maintained meticulous records, enhancing efficiency. Recognized for strong communication skills and proactive inventory management, ensuring seamless workflow and client satisfaction.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
28
28
years of professional experience
Work History
Administrative Assistant
Audubon Animal Clinic
06.2021 - Current
- Managed incoming communications, directing inquiries to appropriate personnel.
- Maintained organized filing systems for documents and records management.
- Supported daily office operations by ordering supplies and managing inventory.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Accounts Officer
John M. Mosesso
04.2012 - 11.2020
- Managed accounts receivable and payable processes to ensure timely financial transactions.
- Reconciled monthly financial statements to maintain accurate ledger balances.
- Coordinated with vendors and clients to resolve billing discrepancies effectively.
- Input vendor payments and updated accounts to reflect new balances.
- Managed tax preparation efforts, ensuring compliance with local, state, and federal regulations while minimizing liability exposure.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Accounts Officer
City of Philippi
05.1998 - 01.2012
- Input vendor payments and updated accounts to reflect new balances.
- Managed accounts receivable and payable processes to ensure timely financial transactions.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Reduced outstanding debts by implementing effective collection strategies and negotiating with clients.
Education
High School Diploma -
Philip Barbour High School
Philippi, WVBachelor of Science - Political Science
Alderson Broaddus University
Philippi, WVSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- File organization
- Scheduling
- Documentation and recordkeeping
- Recordkeeping
- Verbal communication
- Calendar management
Timeline
Administrative Assistant
Audubon Animal Clinic
06.2021 - Current
Accounts Officer
John M. Mosesso
04.2012 - 11.2020
Accounts Officer
City of Philippi
05.1998 - 01.2012
High School Diploma -
Philip Barbour High School
Bachelor of Science - Political Science
Alderson Broaddus University