Jileen West
Tampa,FL
Summary
Skilled team player with strong background in customer service environments. Works well independently to handle assignments and is always ready. Quick learner with good computer abilities. Dependable, equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
4
4
years of professional experience
Work History
Associate - Seasonal
Amazon
Tampa, FL
10.2024 - 02.2025
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Counter Sales Associate
HERTZ
Tampa, FL
05.2022 - 01.2023
- Performed tasks in alignment with established rules, policies and safety standards.
- Used experience and knowledge to build customer relationships and drive sales.
- Provided high-level customer service with product expertise and advanced selling skills.
- Trained new employees on sales techniques and company policies.
- Reviewed and processed required documents, obtaining customer signature and verifying proper identification.
- Informed customers about rental availability, insurance options and service timelines.
- Answered customer questions and clarified service fees, company policies and rental procedures.
Call Center Agent
Adecco
Tampa, FL
04.2021 - 12.2021
- Documented information from callers to update records and keep notes current on issues.
- Handled continuous flow of daily inbound and outbound calls with consistency and calm attitude.
- Met or exceeded individual productivity and quality assurance objectives.
- Responded to telephone inquiries and complaints using standard scripts and procedures.
- Communicated appropriate options to resolve issues and escalated higher-level problems to supervisor for immediate assistance.
- Used problem-solving tactics to analyze and troubleshoot customer challenges.
Sales Associate
Mely & Co
Tampa, FL
09.2020 - 01.2021
- Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal.
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
- Engaged customers and built connections to drive long-term sales.
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest.
Education
Associate of Arts - Mass Communications
Hillsborough community College
Tampa, FLHigh School Diploma - undefined
H.B. Plant High School
Tampa, FLSkills
- Customer service
- Team building
- Conflict resolution techniques
- Prepare materials
- Facilitate group discussions
- Multitasking
- Organization
- Verbal communication
- Collaboration
- Creative thinking
- Networking
- Customer relations
- Collect data
- Problem-solving
- Prepare detailed reports
- Survey consumers
- Research market trends
- Evaluate campaigns
- Friendly customer service
- Patience
- Reception desk management
- Meeting preparation
- Information protection
- File management
- Serve customers
- Training and development
- Business development
- Solutions planning
Timeline
Associate - Seasonal
Amazon
10.2024 - 02.2025
Counter Sales Associate
HERTZ
05.2022 - 01.2023
Call Center Agent
Adecco
04.2021 - 12.2021
Sales Associate
Mely & Co
09.2020 - 01.2021
Associate of Arts - Mass Communications
Hillsborough community College
High School Diploma - undefined
H.B. Plant High School