Jilian Chapman
Russia,OH
Summary
Adept Licensed Cosmetologist with a proven track record at Danae's 4th Street Salon, enhancing client satisfaction through exceptional hair styling and friendly communication. Demonstrated expertise in haircoloring and active listening, significantly improving client retention. Excelled in high-pressure environments, showcasing unparalleled professionalism and ethics. Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
5
5
years of professional experience
Work History
Cosmetologist
Danae's 4th Street Salon
01.2024 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
Waitress
BK Rootbeer
02.2020 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
Gilbert Station
11.2023 - 05.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
Cosmetology License - Hairstyling
Ohio State Beauty Academy
Lima, OH08.2024
High School Diploma -
Russia High School
Russia, OH05.2023
Skills
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Scheduling appointments
- Hair Styling
- Men and women haircuts
- Professionalism and Ethics
Timeline
Cosmetologist
Danae's 4th Street Salon
01.2024 - Current
Waitress
Gilbert Station
11.2023 - 05.2024
Waitress
BK Rootbeer
02.2020 - 06.2024
Cosmetology License - Hairstyling
Ohio State Beauty Academy
High School Diploma -
Russia High School
Similar Profiles
Jeannette Cardenas-PulidoJeannette Cardenas-Pulido
Owner/Management at 4th Street EateryOwner/Management at 4th Street Eatery
Kaila MelendezKaila Melendez
Server at Harveys 4th Street GrillServer at Harveys 4th Street Grill
Crystal ClineCrystal Cline
Front Desk Receptionist at 4th Street Dental StudioFront Desk Receptionist at 4th Street Dental Studio