Jilian Lobrillo
St. Charles,US
Summary
Enrolled student currently studying Marketing, Professional Sales at Illinois State University. I am looking for an internship opportunity to gain experience! Highly motivated and eager to learn new skills and techniques to expand knowledge and contribute to the success of the organization. Expert in customer service, organization, problem solving, and working in a team environment. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Server
Filling Station
St. Charles, IL
05.2023 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prepared checks to itemize and total meal costs and sales taxes
- Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages
- Assisted with training new wait staff members to ensure proper procedures were followed at all times
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons
- Used focus and memorization skills to keep track of tables and remember orders
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
Volunteer
Anderson Humane
St. Charles, IL
11.2023 - 07.2024
- My dad's business works closely with Anderson Animal Shelter
- My family and I help set up adoption fundraisers where local families and businesses come and adopt dogs
- We so far have helped 20+ dogs get adopted to safe and loving families
Shift Lead
Clean Juice
St. Charles, IL
04.2021 - 09.2022
- Trained new hires on the proper use of equipment, job duties, and safety regulations
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries, orders and complaints in a timely manner
- Resolved customer complaints promptly and professionally
- Managed inventory levels by placing orders for supplies as needed
- Participated in leadership meetings to develop new policies and procedures
- Access to a safe & cash drawer
- Ownership of a key to the store
Education
Bachelors in Marketing, Professional Sales - Marketing
Illinois State University
Normal, IL, US05.2026
HIGH SCHOOL DIPLOMA -
St. Charles East High School
St. Charles05.2022
Skills
- Microsoft Word, Excel, Access, and Powerpoint trained
- Reliable
- Adaptability
- Leadership
- Customer service
- Excellent communication
- Organization
- Commitment
- Time management
- Team building
- Networking
Timeline
Volunteer
Anderson Humane
11.2023 - 07.2024
Server
Filling Station
05.2023 - Current
Shift Lead
Clean Juice
04.2021 - 09.2022
Bachelors in Marketing, Professional Sales - Marketing
Illinois State University
HIGH SCHOOL DIPLOMA -
St. Charles East High School
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