Work Preference
Summary
Overview
Work History
Education
Skills
Qualifications
Accomplishments
Timeline
Generic
Jill A. Koerner
Open To Work

Jill A. Koerner

Broken Arrow,OK

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Manager Several Resorts Customer Service Representative

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteOn-Site
Location: Broken Arrow, OK, USBroken Arrow, OK
Open to relocation: Yes

Summary

Achieved increased brand recognition through targeted marketing campaigns. Enhanced public relations outreach resulting in improved community relations. Fostered team collaboration that drove project success and innovation.

Overview

2005
2005
years of professional experience

Work History

Manager Several Resorts

Deer Springs, Crockett Lakefront RV Resort,
New Mexico, Texas
2022 - 2024
  • Oversaw daily operations, ensuring smooth resort functionality and guest satisfaction.
  • Developed staff training programs to enhance customer service and operational efficiency.
  • Implemented inventory management systems to optimize resource allocation and reduce waste.
  • Coordinated maintenance schedules to ensure facilities remained in excellent condition for guests.
  • Analyzed guest feedback to identify areas for improvement in services and amenities offered.
  • Established safety protocols to promote a secure environment for guests and staff members.
  • Led team meetings to foster communication, collaboration, and alignment with resort goals.
  • Streamlined check-in processes, improving guest experience and reducing wait times significantly.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.

Recovery Room Nurse, Also Floor Nursing on weekends

Doctors Hospital
Corpus Christi, TX
07.2002 - 11.2004
  • Assisted Physicians with procedures. Problems solving, Public Relations with family members. Scheduling, stock ordering. Admitting, order and charge entry. Sub-Unit of Surgical Unit, Airway management.

Private surgical scrub in Laproscopic and abdominal surgeries and Office Manager

Alice Women’s Center/Coastal Bend Women’s Center
Alice, TX
01.1990 - 06.2002
  • Primary responsibility for providing support staff, sales and services to both existing and new accounts. Maintain a base of over 3000 accounts and market both surgical and office medicine available. Educator, Instructor both patients and nursing staff. OSHA/JACHO officer five years. Quality management, records, insurance guidelines. Developed teaching programs for under educated, minorities, and Spanish speaking patients and their families. Excellent communications skills.

Education

Received Nursing Degree

Columbus State College
Columbus, Ohio
01-1989

Pre-Science/Nursing Field

Ohio State University
Marion, Ohio
01-1986

Psychology and Zoology Field

Ohio State University
Columbus, Ohio
01-1982

Skills

Achieved high customer satisfaction ratings through exceptional service management Drove team performance improvements by implementing effective leadership strategies Enhanced operational efficiency through strategic time management initiatives Improved decision-making processes, resulting in better outcomes Resolved complex issues, leading to heightened customer loyalty Optimized staff management practices, boosting team morale Set and accomplished ambitious goals, resulting in significant team success Streamlined operations management, leading to increased productivity Conducted thorough performance evaluations that fostered employee growth Expanded market reach through innovative marketing initiatives

Qualifications

  • Thirty years of medical and marketing training with consistently increasing responsibilities in management, staff training, customer needs, analysis, presentation, negotiation, program development and implementation.
  • Registered Nursing degree with specialized training in Marketing, Quality Management, Insurance Guidelines, Certified Child Birth Inst., Diabetic Educator, ACLS and Emergency Trauma Certified.
  • Proven ability to effectively analyze markets, to target areas of highest return and to develop strategies to attain sales goals.
  • Worked various departments hospital, and healthcare organizations including insurance billing, pre-certification.

Accomplishments

Published Author Children's Books, Administrative Assistant, Jack Hanna, Columbus Zoological Gardens marketing and expansion, Owner several small sucessful businesses sold for profit. Licensed Security Guard.

Timeline

Recovery Room Nurse, Also Floor Nursing on weekends

Doctors Hospital
07.2002 - 11.2004

Private surgical scrub in Laproscopic and abdominal surgeries and Office Manager

Alice Women’s Center/Coastal Bend Women’s Center
01.1990 - 06.2002

Received Nursing Degree

Columbus State College

Pre-Science/Nursing Field

Ohio State University

Psychology and Zoology Field

Ohio State University

Manager Several Resorts

Deer Springs, Crockett Lakefront RV Resort,
2022 - 2024