Jill A LaCasse
Escanaba,MI
Summary
Talented professional with extensive background in gambling environments. Expert in overseeing monetary transactions, coordinating supporting documentation, and submitting timely reports to maintain operational transparency.
Overview
14
14
years of professional experience
Work History
Cage Supervisor
Island Resort and Casino
Harris, MI
06.2024 - Current
- Supervised daily operations of cage department at Island Resort and Casino.
- Managed cash handling processes for gaming transactions and customer exchanges.
- Trained staff on compliance regulations and operational procedures.
- Complied with federal and state regulations by completing required casino forms pertaining to cage transactions.
- Received, secured, and distributed large sums of money, added funds to casino safe and completed forms and documentation.
- Cashed out chips and betting slips from casino patrons and performed other financial transactions.
- Managed team members by providing guidance, feedback, coaching, and training when needed.
- Assisted with audits related to cage operations by providing requested documentation for review.
- Responsible for overseeing the daily operations of a casino cage, ensuring compliance with all applicable gaming regulations and company policies.
- Performed opening and closing duties such as verifying paperwork, counting cash, and reconciling bank deposits.
- Maintained accurate records of cash transactions in accordance with established procedures.
- Reconciled cashier banks regularly throughout shift in order to maintain accurate balance sheets.
- Conducted regular inventory counts of cash drawers and gaming chips stored at the cage in order to verify accuracy against records.
- Provided exceptional customer service to guests by resolving inquiries and complaints promptly and professionally.
VIP Host/ Island club
Island Resort and Casino
Harris, MI
04.2022 - 06.2024
- Greeted and welcomed VIP guests to enhance their experience at the resort.
- Coordinated special events and activities for high-profile clientele.
- Managed guest reservations and preferences for personalized service.
- Assisted in planning exclusive experiences for VIP patrons at the casino.
- Greeted and welcomed guests in a friendly manner.
- Print Island club cards
- Track play for rewards.
- Create player reports as needed
Postmaster
United States Postal Service
Multiple
05.2013 - 03.2022
- Managing rural post offices
- Perform daily operations such as scheduling, payroll, and delivery of mail and packages
- Customer service
Office Clerk/Caregiver
Northwoods Care and Hospice
Gladstone, MI
12.2013 - 06.2015
- Scheduling Aids and completing reports
- Resident assistant
Resident Care Worker
Whispering Pines
Gladstone, MI
01.2012 - 06.2013
- Caring for residents in the home such as personal care and medication management
- House work
- Dietician and menu management for the residents
Education
High School Diploma - Core Studies, 1 year of Business/Accounting
Escanaba Sr High School
None - Business Admin/Accounting, Medical Office, Veterinarian assistant
Bay College
Skills
- Customer Service
- Microsoft Office
- Time Management
- Adaptability
- Problem Solving
- Reliability
- Dependability
- Organized
- Detail Oriented
- Administrative Skills
- Cash handling
- Cashier supervision experience
- Casino operations
- Staff training and development
- Cash handling expertise
- Data entry proficiency
- Record keeping
- Financial reporting proficiency
Awards
Customer Service Awards
Languages
Fluent in English
Timeline
Cage Supervisor
Island Resort and Casino
06.2024 - Current
VIP Host/ Island club
Island Resort and Casino
04.2022 - 06.2024
Office Clerk/Caregiver
Northwoods Care and Hospice
12.2013 - 06.2015
Postmaster
United States Postal Service
05.2013 - 03.2022
Resident Care Worker
Whispering Pines
01.2012 - 06.2013
High School Diploma - Core Studies, 1 year of Business/Accounting
Escanaba Sr High School
None - Business Admin/Accounting, Medical Office, Veterinarian assistant
Bay College