KaDaizha Benjamin
Herrin,USA
Summary
Versatile professional with extensive experience in cash management, shift supervision, and customer service across retail, hospitality, and gaming industries. Skilled in employee supervision, money handling, and administrative support. Demonstrated ability to lead teams, ensure operational efficiency, and deliver excellent service in fast-paced environments.
Overview
1
1
Certification
5
5
years of post-secondary education
17
17
years of professional experience
Work History
Cage Supervisor
Walker's Bluff Casino Resort
10.2025 - Current
- Handled and verified large sums of money daily, maintaining strict accuracy and security standards in all transactions.
- Supervised shift operations, ensuring compliance with casino policies and maintaining efficient workflow.
- Performed kiosk fills and maintenance, minimizing downtime and ensuring uninterrupted guest access to casino services.
- Conducted interviews and delivered customer service to enhance team development and improve guest satisfaction.
Manager Trainee
Tower Loan
Marion, IL
06.2024 - 07.2025
- Conducted solicitation efforts to attract new customers, contributing to branch growth and expansion of client base.
- Managed collections by contacting clients and negotiating payment plans, resulting in improved account recovery rates.
- Processed loan applications, ensuring accuracy and compliance with company policies for timely approvals.
Assistant Store Manager
Family Dollar dollar tree
Carterville, IL
01.2024 - 05.2024
- Oversaw store opening and closing procedures to ensure daily security and operational readiness.
- Managed cash handling and employee supervision, ensuring accurate financial transactions and team productivity.
- Delivered excellent customer service, resolving issues promptly to enhance customer satisfaction and loyalty.
- Coordinated unloading of truck shipments and conducted store maintenance to maintain a clean, organized environment.
Front Desk Receptionist
Neurology of Southern Illinois
Herrin, IL
12.2022 - 09.2023
- Greeted patients and visitors warmly upon arrival at the neurology clinic.
- Managed multi-line phone system, directing calls to appropriate staff members.
- Answered calls and scheduled appointments daily to enhance patient flow and streamline communication.
- Scheduled patient appointments using electronic health record systems efficiently.
- Managed paperwork, filing, and administrative tasks to ensure organized and efficient office operations.
Cashier/Customer Service
Panera Bread
Marion, IL
12.2022 - 08.2023
- Delivered friendly, upbeat customer care while taking orders, boosting guest satisfaction and encouraging repeat business.
- Worked as bakery attendant and drive-thru coordinator, delivering timely service and order accuracy.
- Executed custodial work and store maintenance, creating a clean and inviting environment for customers.
Office Administrator -Streamware Analyst
Pepsi MidAmerica
Marion, IL
10.2021 - 08.2022
- Coordinated schedules and meetings for executives and team members.
- Managed office communications and correspondence for efficient information flow.
- Managed and organized paperwork to streamline record-keeping and improve office efficiency.
- Maintained office supplies inventory and ordered necessary materials promptly.
- Handled phone intake and processed payments, ensuring accurate transaction records and enhancing customer satisfaction.
Gluer
CROWNLINE BOATS
West Frankfort, IL
09.2020 - 10.2021
- Operated gluing machinery for boat assembly processes.
- Applied adhesive materials to various boat components.
- Applied glue to foam on wood patterns for upholstery, ensuring quality assembly and durability of boat furniture.
- Applied adhesive materials to various boat components during assembly processes. to various boat components.
- Collaborated with production line to prepare components for vinyl application and installation, facilitating efficient production of boats.
Cook
Cracker Barrel Town and Country
Marion, IL
04.2019 - 09.2020
- Prepared and cooked a variety of menu items following established recipes.
- Grilled proteins, pancakes, and eggs, ensuring food quality and consistency during high-volume shifts.
- Operated fryers and managed expo station for accurate plating and timely order delivery.
- Maintained cleanliness and organization of kitchen stations and equipment.
- Assisted in training new kitchen staff on food preparation techniques.
Cashier/Cook
McAlister's Deli
Marion, IL
07.2017 - 01.2019
- Processed customer transactions efficiently and accurately at a fast-paced deli.
- Operated registers and provided floor service, enhancing team efficiency through role versatility.
- Prepared and cooked menu items, ensuring high food quality and customer satisfaction.
- Prepared fresh food items following established recipes and health guidelines.
- Maintained cleanliness and organization of cooking and dining areas consistently.
Line Operator
AISIN ELECTRONICS
Marion, IL
05.2016 - 06.2017
- Operated production line for low-risk deployment parts, ensuring seamless transition through 7 stations for efficient packaging.
- Operated machinery to assemble electronic components efficiently.
- Monitored production lines for quality and safety compliance.
- Coordinated quality inspection processes to uphold high standards, resulting in reduced defects in final products.
- Collaborated with team members to streamline workflow processes.
Cook/Cashier
Hardee's
Herrin, IL
01.2013 - 09.2015
- Prepared food on backline, operated fryers, made biscuits, and maintained clean work environment to support smooth kitchen operations.
- Prepared and cooked menu items according to company standards.
- Processed customer transactions efficiently and accurately.
- Processed customer orders and handled cash transactions accurately.
- Maintained cleanliness of workstations and dining areas at all times.
Cashier/Customer Service
McDonald's
Herrin, IL
05.2009 - 06.2011
- Processed orders and handled cash as cashier, ensuring accuracy and speed.
- Performed multiple tasks in different roles to meet operational needs. in fry area and drive-thru, supporting fast-paced service and enhancing customer satisfaction.
- Processed orders and handled cash as cashier, ensuring accuracy and speed throughout tenure.
- Maintained cleanliness and organization of the checkout area.
- Adapted to various roles in fry area and drive-thru, supporting fast-paced service and enhancing customer satisfaction.
Education
Not Applicable -
John A Logan College
Carterville, IL 08.2009 - 02.2011
High School Diploma -
Herrin High School
Herrin, IL 08.2005 - 05.2009
Bachelor's degree - Criminology & Criminal Justice
Southern Illinois University-Carbondale
Carbondale, ILSkills
- Balancing cash drawers
- Analysis skills
- Casino policy communication
- Microsoft Powerpoint
- Casino record-keeping requirements
- Machine operation
- Cooking
- Casino chip counting machine operation
- Industrial equipment
- Visual inspection for quality control
- Casino management systems (CMS)
- Food service
- Casino player services operations
- Maintaining patient confidentiality
- Microsoft Outlook
- Insurance verification
- Bank deposit preparation
- Financial data reconciliation
- Credit analysis
- Casino game integrity rules
- Payment voucher issuance
- Casino equipment troubleshooting
- Attention to detail
- Casino tax regulations
- Interpersonal skills
- Payment Processing Systems
- Mechanical assembly
- Responsible gambling policies
- Casino payout management
- Cash management software
- Kiosk maintenance
- Typing
- Cash register
- Microsoft Word
- Lending
- Sales
- Communication skills
- Leadership
- Manufacturing
- Casino shift supervisor experience
- Casino staff supervision
- Age verification regulations
- Administrative experience
- Medical receptionist
- Interviewing
- Phone etiquette
- Computer skills
- Casino compliance and regulation
- Food Preparation
- Meal Preparation
- Kitchen experience
- Teamwork
- Casino operations regulatory compliance
- Manufacturing company experience
- POS systems
- Anti-money laundering
- Cash management
- Medicare
- Cashiering
- Front desk
- Supervising experience
- Packaging
- Shipping & receiving
- Friendly demeanor
- Cleaning
- Foreign currency handling
- Customer complaint resolution
- Counting cash
- Underwriting
- Documentation review
- Customer service
- Warehouse experience
- Microsoft Excel
- Detecting counterfeit currency
- Record keeping
- Customer inquiry handling
- Cash register operations
- Research
- Basic math
- Negotiation
- Financial services
- CRM software
- HIPAA
- Customer service under pressure
- Office experience
- Collaboration
- Cash handling
- Data entry
Certification
- Food Handler
- Gaming license
- Driver's License
- CPR Certification
- ServSafe Food Handler Certification
Personal Information
Authorized To Work: US for any employer
Timeline
Cage Supervisor
Walker's Bluff Casino Resort
10.2025 - Current
Manager Trainee
Tower Loan
06.2024 - 07.2025
Assistant Store Manager
Family Dollar dollar tree
01.2024 - 05.2024
Front Desk Receptionist
Neurology of Southern Illinois
12.2022 - 09.2023
Cashier/Customer Service
Panera Bread
12.2022 - 08.2023
Office Administrator -Streamware Analyst
Pepsi MidAmerica
10.2021 - 08.2022
Gluer
CROWNLINE BOATS
09.2020 - 10.2021
Cook
Cracker Barrel Town and Country
04.2019 - 09.2020
Cashier/Cook
McAlister's Deli
07.2017 - 01.2019
Line Operator
AISIN ELECTRONICS
05.2016 - 06.2017
Cook/Cashier
Hardee's
01.2013 - 09.2015
Not Applicable -
John A Logan College
08.2009 - 02.2011
Cashier/Customer Service
McDonald's
05.2009 - 06.2011
High School Diploma -
Herrin High School
08.2005 - 05.2009
Bachelor's degree - Criminology & Criminal Justice
Southern Illinois University-Carbondale