JILL ASTROLOGO
Fishkill,NY
Summary
Dedicated Universal Banker with expertise in customer needs assessment and cash handling. Proven ability to enhance customer satisfaction through efficient service delivery and problem-solving skills.
Overview
41
41
years of professional experience
Work History
Universal Banker
M&T Bank
Salt Point, NY
08.2015 - Current
- Facilitated customer transactions, ensuring accuracy and compliance with banking regulations.
- Provided comprehensive account services, enhancing customer satisfaction and retention.
- Assisted in resolving customer inquiries, utilizing strong problem-solving skills to achieve positive outcomes.
- Collaborated with team members to streamline operational processes and improve service delivery.
- Assisted clients with account inquiries, providing exceptional service to enhance customer satisfaction.
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
Bank Manager
BRIDGEWAY FEDERAL CREDIT UNION
Lagrangeville, NY
08.2008 - 07.2012
- Led team to achieve operational efficiency through process optimization and staff training.
- Developed strategic initiatives to enhance member satisfaction and retention rates.
- Managed compliance with regulatory requirements, ensuring adherence across all branches.
- Implemented new financial products, driving increased loan origination and deposit growth.
Assistant Head Teller
HUDSON VALLEY FEDERAL CREDIT UNION
Poughkeepsie, NY
03.2004 - 02.2007
- Supervised daily teller operations, ensuring compliance with credit union policies.
- Trained and mentored staff in customer service best practices and operational procedures.
- Implemented process improvements that enhanced transaction efficiency and reduced errors.
- Coordinated branch activities, promoting teamwork and maintaining high service standards.
Office Manager
A TO Z AUTO PARTS
Peekskill, NY
02.1994 - 04.2000
- Streamlined office operations by implementing efficient filing and inventory management systems.
- Coordinated scheduling and logistics for staff meetings and company events to enhance team collaboration.
- Managed vendor relationships, ensuring timely procurement of office supplies and auto parts.
- Developed and maintained comprehensive records of employee performance evaluations and training programs.
Teller
FIRST FEDERAL SAVINGS AND LOAN
Peekskill, NY
01.1985 - 10.1990
- Processed customer transactions efficiently and accurately, enhancing overall service quality.
- Assisted customers with account inquiries, ensuring prompt and clear communication.
- Maintained cash drawer accuracy through diligent counting and reconciliation practices.
- Trained new staff on operational procedures and customer service standards to improve team performance.
Education
High School Diploma -
PEEKSKILL HIGH
Peekskill, NY06-1984
No Degree -
Westchester Community College
Valhalla, NYSkills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
Timeline
Universal Banker
M&T Bank
08.2015 - Current
Bank Manager
BRIDGEWAY FEDERAL CREDIT UNION
08.2008 - 07.2012
Assistant Head Teller
HUDSON VALLEY FEDERAL CREDIT UNION
03.2004 - 02.2007
Office Manager
A TO Z AUTO PARTS
02.1994 - 04.2000
Teller
FIRST FEDERAL SAVINGS AND LOAN
01.1985 - 10.1990
No Degree -
Westchester Community College
High School Diploma -
PEEKSKILL HIGH