Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
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Jill Benner

Jill Benner

Bath,PA

Summary

Senior Analyst with 15+ years providing employers with valuable and actionable insights to drive profit growth. Practiced at filtering information to find and highlight vital metrics and revelatory findings. Skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.

Overview

15
15
years of professional experience

Work History

Senior Speech Analyst

T-Mobile
Allentown, PA
11.2017 - Current
  • Delivered in-depth Nexidia training, imparting knowledge of best practices for protecting data and minimizing errors.
  • Developed and maintained queries and reporting as needed.
  • Compiled, cleaned and manipulated data for proper handling.
  • Developed polished visualizations to share results of data analyses.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Led monthly developmental meetings for team to aid in future development.

Senior Analyst

T-Mobile
Allentown, PA
05.2014 - 11.2017
  • Investigated and addressed system issues to enhance usability and improve functionality.
  • Managed customer relations by developing effective communications process.
  • Supported and aligned efforts to meet business and customer needs.
  • Led approximately 10 projects per year, delivering results to various business leaders.

Education

Bachelor of Arts - Psychology

Ashford University
San Diego, CA
09.2019

Skills

  • Nexidia Speech Analytics
  • Customer Service
  • Integrity and Dependability
  • Collaboration
  • Self-Motivated
  • Analytical Thinking
  • Quantitative and Qualitative Analysis
  • Presentation Development and Delivery
  • Data Research and Validation
  • Customer Loyalty
  • SQL
  • MS Excel

Volunteer Work

  • Aug 2020 to Feb 2022 | Member of Pride Team | Attended bi-weekly meetings and provided ideas and recommendations on activities to benefit members
  • April 2015 to Current | Owner/Head Admin | Oversee global Facebook group to support those dealing with a mental illness

Timeline

Senior Speech Analyst

T-Mobile
11.2017 - Current

Senior Analyst

T-Mobile
05.2014 - 11.2017

Bachelor of Arts - Psychology

Ashford University

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Jill Benner