Jill Buffamonti
Glendora,CA
Summary
Dedicated customer service representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
23
23
years of professional experience
Work History
Cashier, Receptionist and BDC
Toyota Of Glendora
Glendora , CA
09.2020 - Current
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Confirmed appointments, communicated with clients and updated client records
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Cashier
Wondries Toyota
Alhambra , CA
09.2012 - 01.2020
- Performed cash, card and check transactions to complete customer purchases.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Cashier and Receptionist
MK Smith Chevrolet
Chino, CA
02.2010 - 09.2012
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Processed customer refunds and exchanges according to established guidelines
- Worked flexible schedule and extra shifts to meet business needs
Cashier Team Lead
Rusnak Auto Group
Pasadena, CA
09.1996 - 02.2008
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Generated routine reports and professional correspondence.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Reviewed and resolved differences between accounting information and cash drawer.
- Demonstrated proficiency in data entry, contract modification and billing.
- Provided administrative support for several projects valued
- Processed and entered Used Car Contracts
- Account receivables for Body Shop and extended warranty
Education
Honors Diploma - Medical Billing And Coding
Everest College - City of Industry
La Puente, CA09.2009
Associate of Arts - Elementary Education
Citrus College
Glendora, CA05.2006
Skills
- Documentation and Reporting
- Customer Service-Oriented
- Multitasking and Prioritization
- Cash Register Operations
- Detail-Oriented
- Customer Relations
- Data Entry and Database Software
- Multi-Line Phone Systems
- Reliable and Responsible
- Positive Attitude and Energetic
- Product Scanning
- Customer Transactions
- Administrative Support
- Reliable and Punctual
Timeline
Cashier, Receptionist and BDC
Toyota Of Glendora
09.2020 - Current
Cashier
Wondries Toyota
09.2012 - 01.2020
Cashier and Receptionist
MK Smith Chevrolet
02.2010 - 09.2012
Cashier Team Lead
Rusnak Auto Group
09.1996 - 02.2008
Honors Diploma - Medical Billing And Coding
Everest College - City of Industry
Associate of Arts - Elementary Education
Citrus College
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